End-User Compute Officer at IT Horizons Nigeria Limited

IT Horizons Nigeria Limited is a system integrator ICT company with a clear focus in technology enabled solutions and professional services.

We are recruiting to fill the position below:

Job Title: End-User Compute Officer

Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

• You will be responsible for scoping, designing, and developing Bill of Materials with pricing for solutions relating to Cyber Security and Networks Infrastructure.
• You will architect for other areas of solution as the company deem fit from time to time.
• Your goal is to win the customer with innovative solutions that solve customers’ problem at a price point that gives competitive edge without compromising quality and integrity.

Key Responsibilities

• Speaking with customers via email, phone, physical meetings for initial requirement capture
• Strong knowledge of Compute, Backup/DR, System and Microsoft Solutions.
• Knowledge of Network, Wireless, Collaboration, and Security Solutions.
• Maintain strong relationships with OEMs, in-market field sellers, partner under your area of concentration.
• Keep up to date with various OEM product announcements and sales incentives and programs under your area coverage.
• Support sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by Presales Lead or Sales Lead.
• Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the organization
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported
• Opportunistically pursues additional business development opportunities within clients. Collaborates with sales to ensure these opportunities are effectively covered and advanced
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame
• Builds relationships especially on C-level with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
• Establishing the customer environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with technical qualification of sales opportunities
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
• Support the team lead in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
• Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issue
• Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
• Support of on-site engineers and end users/customer
• Provide Level-2/3 support and troubleshooting to resolve issues
• Liaising with project management teams, third-line engineers
• Install, Configure and Troubleshoot various Compute (Storage, Server, Virtualization, Cloud, Backup and Disaster Recovery, NMS) and Microsoft Solutions and Services.
• Perform maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Plan, monitor, and control projects using the either PMBOK/PRINCE2 methodology
• Investigate and resolve problems for services within your own area of responsibility; communicate to colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure
• Liaise with vendors and other IT personnel for problem resolution
• Other duties as may be assigned by your supervisor and management.

Requirements for the Role

• University Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
• M.Sc will be an added Advantage
• Minimum of 2 years’ work experience in ICT/Telecoms or related industry.

Application Closing Date
7th July, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.