Etihad Airways Recruiting Reservation & Ticketing Agent, Sales Representative, Office Coordinator, Sales Support Administrator

Etihad Airways, the World’s Leading Airline for the second year running, is the National Airline of the United Arab Emirates with its home base in the capital city of Abu Dhabi.

Since its inception in 2003, the airline has spread its wings to over 65 destinations across the Middle East, Africa, Asia, Australia, Europe and North America; fast earning the reputation of being one of the fastest growing airlines in commercial aviation history. Our fleet includes the latest generation of aircrafts including A320, A330-200/300, A340-500/600 and B777s with over 100 more aircrafts on order with another 105 options and purchase rights including the A380, A350 and the B787. The airline currently operates a fleet of 59 aircraft including 6 freighters and has set its sights to fly 25 million guests a year to at least 100 destinations by 2020. Copied from: www.hotnigerianjobs.com

The people we seek are those who can relate to our vision to be the best airline in the world and bring to life our five corporate values.

1.) Reservation & Ticketing Agent

Country: Nigeria
City: Lagos
Closing date:   30 March 2012

Job Purpose   
Optimise all front desk activities with guests leading to potential sales outcomes whilst complying with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.

Responsibilities

• Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets. Copied from: www.hotnigerianjobs.com
• Comply with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc) 
• Attend to guest problems, escalating to higher levels as required.
• Keep self up to date on product, service, policies and procedures.
• Ensure all monies accounted for and TSR tallies
• Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
• In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
• Handle queues, PTA issues, TODs and re-issues in a timely manner

Requirements

High school graduate, two years airline or travel agency experience in a reservations and ticketing role. Etihad reservation system*AMADEUS* - courses in reservations and ticketing

• Airline advanced passenger tariff and pricing course
• Recognized IATA or knowledge in rules and regulation of airline restrictions 
• Good written and oral English language skills
• Ability to work under pressure and to short lead times
• Able to work on own initiative
• Good PC skills include Word, Excel, PowerPoint, Internet
• Numerate

2.)  Sales Representative

Country:Nigeria
City: Lagos
Department: Sales
Closing date: 30 March 2012

Job Purpose   
You will identify and acquire new business from companies and through travel agencies. To manage existing accounts and exploit their full potential. Achieve individual portfolio sales targets. Promote EY products and services with corporate customers and distribution partners. Apply state-of-the art sales techniques and to set industry standards in terms of service to corporate customers and distribution partners.

Responsibilities   
Furthermore you will be responsible to:

• Monitors performance of defined area of accountability.
• Regularly reports on progression of sales activities
• Actively participates in assigned projects/working groups to develop further sales opportunities
• Identify new business opportunities with corporate customers and distribution partners Copied from: www.hotnigerianjobs.com
• Analyze business potential for EY with new potential accounts
• Negotiates incentive contracts with corporate customers in order to protect business for EY

Requirements   

• Graduate with at least 2 years of sales experience in the airline or tourism industry.

In addition to above; you are required to have the following:

• Proven track record
• Motivated and results-oriented
• Structured and problem solving approach to work
• Good analytical skills
• Good knowledge of the German corporate travel market and travel agency environment
• Fluent in German and English (speaking, reading, writing)
• Computer literate (MS Office)

3.)  Office Coordinator

Country: Nigeria
City: Lagos
Closing Date: 30 March 2012

Job Description   
Efficiently manage the office functions and associated administration supporting station management. This would also include infrastructure maintenance, purchasing and services supporting the operation. The position would include handling correspondence and performing projects that could be of a confidential nature, which must be maintained at all times.

Responsibilities   

• Manage travel arrangements & documentation for the Country Manager, other managers being supported and visitors.
• Handle, respond to and/or distribute enquiries, phone calls, emails & correspondence as appropriate, keeping an accurate log & ensuring follow-up action is taken.
• Coordinate and assist with the organization of conferences/meetings/training
• Devise, update & maintain the office filing system.
• Maintain office supplies, e.g. stationery, marketing & promotional materials, giveaways etc., keeping a stock record & ordering replenishments to maintain stock levels.
• Maintain administrative records for leave, absence and duty travel.
• Coordinates the airport security passes and car park passes.
• Facilitate HR support for staff; updating staff database ensuring confidentiality
• Prepare reports such as daily, weekly reports and controls the station petty cash; overseeing baggage claims and concluding the financial aspects.
• Perform special projects.
• Coordinates invoices with Finance, safe audit, Purchase Orders and monitors expense claims. Copied from: www.hotnigerianjobs.com

Requirements   

• Diploma level preferably in secretarial and/or administration courses with two to three years related experience preferably in an aviation or customer service environment.

Furthermore:

• Excellent written and verbal communication skills
• High computer literacy
• Excellent creative writing skills

4.)  Sales Support Administrator

Country: Nigeria
City: Lagos
Department: Sales
Closing Date: 30 March 2012

Job Purpose   
You will be responsible to provide comprehensive sales & marketing administrative support to the Sales Force. Ensure timely and appropriate communication with all stakeholders and speed to market in all deliverable actions that facilitate revenue generation in a cost efficient manner.

Responsibilities   
You will responsible to:

• Handle assigned internal sales accounts; handle trade telephone, fax & email enquiries; assist with organisation of sales events including briefings, training, awards & launches.
• Order & distribute centrally procured marketing & sales material to the sales force.Production & distribution of sales communications to the travel industry (e.g. fare sheets, special offers, product briefings etc.)
• Co-ordinate & file for approval all pricing deals, including corporate deals, & ensure the fare sheets/contracts are prepared & dispatched on time.
• Input & constantly update & maintain records of all BSP requests, & provide timely feedback to the Sales Staff.
• Provide marketing support to the sales manager, including liaison with HO Marketing & local comms agencies, assisting with delivery of ATL & BTL campaigns & materials.
• Input & constantly update & maintain records of all BSP, MIDT, Flown Revenue or other statistical reports required to focus the sales Team.

Requirements   

• You should be able to demonstrate at least 3 year previous airline experience in sales or reservations, with expertise in administration preferred.

In addition to the above, you are also required to have the following:

• Educated to Diploma standard
• Amadeus Reservations, Sales skills
• Good written and oral communication skills in English
• Airline pricing Copied from: www.hotnigerianjobs.com
• Culturally sensitive
• Microsoft Word, Excel & Powerpoint
• Numerate

Application Deadline
30th March, 2012
Method of Appication
Follow the steps below to apply online

Click here to apply online

Note: When Etihad Airways job portal opens, select Nigeria from the Country Dropdown, scroll down and Click Search & Apply button at the bottom of the page to view open positions for Nigerians.