IT Officer at Empire Trust Microfinance Bank

Empire Trust Microfinance Bank Limited was incorporated on 30th May 2014 with RC No 1193892 and registered office located at 17, Ogunlowo Street, Off Obafemi Awolowo Way, Ikeja, Lagos. Nigeria. The bank was licensed on the 20th of November 2014 by Central Bank of Nigeria with the objectives to: Provide financial services to Micro, Small and Medium scale enterprises and other low-income people in Nigeria in form of working capital and loans. Provide the services of intervening and enhancing the capacity of the economically active population struggling to run a business to earn a living. Accept various type of deposit from individuals, associations and corporate organisations. Embark on other permissible activities as stipulated by prudential guidelines of Central Bank of Nigeria.

We are recruiting to fill the position below:

Job Title: IT Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Installation and configuration, repair of computer hardware, software, systems, networks, printers, and scanners and monitoring and maintaining computer systems and networks
• Network administration and configuration of device management.
• Ensure all IT assets are accounted for and in good working order at all times.
• Log and monitor service requests from both internal and external Customers until resolved
• Onboarding and off-boarding Employees as requested and ensuring new staff has access to the right applications for their job.
• Provide IT support to internal staff to include hardware, software, and application support
• Maintain and ensure up to date disaster recovery plan
• Liaise with 3rd party IT vendors for the support and maintenance of systems.

Skills & Qualification

• Minimum of a Bachelor's Degree ideally in a related discipline.
• Minimum of 2 years experience in a similar role
• Ability to understand and explain complex concepts in a clear, simple manner to customers
• Certifications in Microsoft products or other technical certification will be beneficial
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Passion for delivering amazing customer experience
• Good time management skills and ability to work under pressure.
• Previous IT Support and customer service experience is a plus
• Good command of written and verbal English
• Proficiency in the use of Microsoft office suite.

Application Closing Date
30th September, 2022.

Method of Application
Interested and qualified candidates should send their Applications and tailored CV to: [email protected] using the Job Title and Location as the subject of the mail.