Regional Manager at NEC West Africa

NEC West Africa delivers advanced solutions to government, telecommunications providers, mobile network operators, network service providers and enterprise. We offer comprehensive and tightly integrated solutions across infrastructure, safety, communications and digital provides carrier-grade solutions with enterprise-class services, maintenance and support.

We are recruiting to fill the position below:

Job Title: Regional Manager (Expression of Interest)

Location: Lagos
Employment Type: Full-time

Key Responsibilities
Operations Management:

• Oversee regional operational issues including Site outage management, Diesel management, infra repairs, asset management and non-routine works.
• Manage / Coordinate with regional operation staff related to operational works.
• Customer teams’ coordination, updating and engagement including required reports submissions, presentations etc.
• Ensure compliance across the regional operational process PPM, site repairs, waste management and others as applicable.
• Ensure HSE compliance.
• Take ultimate ownership of the regional projects, services and delivery teams and ensure that they are delivered in a manner that meets and exceeds our clients’ expectations.
• Serve as a point of escalation in the operational/delivery of regional issues and remain accountable for driving them to satisfactory resolution.
• Ensure that the way in which services are delivered are maximise customer satisfaction and profitability for NEC West Africa.
• Ensure that a clear understanding of contractual obligations are carried through to delivery teams and integrated into the ways of work.
• Deliver services in line with, internal operational level agreements;
• Organise and manage service delivery and teams in a manner that is cost efficient and effective for successful delivery.
• Implement operational processes so that it operates as efficiently and effectively as possible;
• Ensure that operations and projects are delivered in line with the necessary regulations, governance and internal frameworks; and
• Mitigate operational risk and exposure stemming from regional operational activities.
• Regional operations staff performance and retention

Key Performance Measures

• Site meeting SLA per site priority above SLA
• Diesel management per site allocations per client
• Site automation numbers to be sustained and improve per repairable assets and new system deployment
• Ensure site on RMS and RMS availability of 99% or above
• Operational and HSE Process compliance as per clients scoring system

Experience & Qualifications

• Candidates should possess a Bachelor's Degree
• Minimum of 7 years relevant experience in similar role of which at least 3 years have been in a leadership role in a telecommunication company/industry.
• Proven ability to drive collaboration and lead multi-disciplinary matrix teams
• Significant experience in delivery of projects and services

Competencies:

• A strong grasp of best practice operations and project management;
• Excellent leadership and relationship management skills;
• Strategic thinker;
• Process analysis and design skills;
• Excellent Service Level Management skills; and
• Excellent communication and problem-solving skills;
• Communication skills
• Reporting skills
• Reading and writing skills
• Project management skills
• Problem solving and decision-making skills
• Decision making
• Problem Solving skills
• Analytical skills
• Have relevant IT skills in MS Office applications (advanced excel)
• Knowledge of managed service operation models
• Should have excellent personal organisation and business principal skills in accordance with modern best practise methods
• Should be able to work productively, efficiently, and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and correctness.
• Show willingness and ability to learn, improve and adapt if required.

Application Closing Date
20th December, 2022.

Method of Application
Interested and qualified candidates should send their CV and a Covering Letter (applying for the role) to: [email protected] using the Job Title as the subject of the mail.