Guest Service Agent at Grand Maridos Hotel

Grand Maridos provides the perfect mix of business and leisure in an environment that offers a unique blend of decorum and easy access to the city With over 40 rooms of different sizes furnished to give you true comfort and luxury. A conference hall with a capacity of up to 250 people, for any events, with 1 restaurant that serves local and foreign delicacies, a fitness center with certified instructors, and 24/7 power supply and security by the best security firms in the country. We are the most guest-centric hotel in Ibadan. We go the extra mile to satisfy your needs and provide a memorable five-sense experience of hospitality through a unique combination of quality facilities and well-trained hotel staff, second to none.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities

• To greet and welcome the guests who are checking in, arrange for the collection and storage of their luggage
• To pay close attention and carefully listen to the needs of the guests and to attend to their special needs
• If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner
• To keep a track of the current hotel accommodations and ensure that the hotel registration procedures are carried out appropriately
• To promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department
• To promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth
• He/she keeps himself abreast with the latest developments in the hotel and reviews and updates it.
• He is also responsible for ensuring that the bills generated are posted to appropriate accounts by co-ordinating with the accounts department.
• He/she is responsible for obtaining the necessary and relevant approvals and signatures and makes sure that the rules and regulations are being followed by them.
• He/she makes sure that the registrations are in accordance with the management's practices.

Qualifications

• Candidates should possess a Bachelor's Degree with 1 - 3 years work experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV and Application to: [email protected] using the Job Title as the subject of the email.