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Technical Support Engineer at Sabaoth OU

Posted on Fri 27th Jan, 2023 - hotnigerianjobs.com --- (0 comments)


Sabaoth OU is an IT services company providing IT-related services such as software development, system administration, DevOps services and more to clients all over the world.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Nigeria

Job Description

  • How often are you given the opportunity to build something from the ground up, with an abundance of resources at your disposal; to be part of a team of people accomplished in diverse scientific and engineering disciplines, focused on using the best of what lies at the forefront of technology to address complex, real-world problems that have a positive impact on potentially millions of peoples' lives? This is that kind of opportunity.
  • The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
  • You will support the customer by acting as the liaison between the customer and other internal teams.
  • Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

  • Reproduce customer environment and run tests
  • Manage and address electronic tickets efficiently
  • Liaise between sales team, customer success team, and customers to properly address customer problems
  • Troubleshoot and configure software and hardware
  • Provide thoughtful direction and support for technical inquiries
  • Manage the day-to-day aspects of support cases, incidents, and escalations
  • Ensure issues have the appropriate focus and are resolved as expediently as possible
  • Document and record all activity in accordance to both internal and external security standards
  • Research, reproduce, troubleshoot, and solve highly challenging technical issues
  • Serve as subject-matter expert on our software solutions
  • Contribute frequently answered questions to the knowledge base
  • Knowledge on how the internet mail system works under the hood.

Qualifications

  • 2+ years' of technical support experience
  • Customer service oriented
  • Knowledge of email systems and deployments (important)
  • Strong written and verbal and troubleshooting skills
  • Strong attention to detail and highly organized, with effective multi-tasking and prioritization skills
  • Proactive, self-motivated, and self-directed, with the ability to learn quickly and autonomously
  • Comfortable with ambiguity
  • Superior problem-solving and troubleshooting skills
  • Ability to work as part of a collaborative cross-functional team in a fast-paced environment
  • Must speak German and English professionally.

Application Closing Date
10th February, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


  

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