Clinic Operations Associate at the NSIA-LUTH Cancer Center (NLCC)

The NSIA-LUTH Cancer Center (NLCC) is West Africa’s most renowned center dedicated solely to offering premium cancer care, research, education, and prevention. Our aesthetic facility stands distinct within the walls of the prestigious Lagos University Teaching Hospital and boasts of world class, state-of-the-art equipment and facilities that deliver international standard Cancer care in a comfortable and safe environment. Our Clinical team comprises of highly skilled and experienced in-house Clinical and Radiation Oncologists, Oncology Nurses, and other multidisciplinary specialists with a proven track record of excellence in clinical leadership and expertise in the field of Oncology.

We are recruiting to fill the position below:

Job Title: Clinic Operations Associate

Location: Lagos
Job type: Full-time

Job Scope

• The Clinic Operations Associate will provide administrative/customer relations oversight support functions for the center.
• S/he will be responsible for supporting the Clinic in the general organization and administration of the clinic. This includes orderliness, cleanliness, and proper maintenance of the facility including repairs.

Job Responsibilities
Client Services/ Clinical support:

• Monitoring and supervision of the daily flow of activities at the Front Desk.
• Managing traffic at the reception area to ensure smooth and seamless operations.
• Supervising the porters/clinic assistants and ensuring they are at their duty posts and performing optimally.
• Liaising with specialist consultants to organize their consultation appointments between the front desk officers, the consultant, and the patients.
• Liaising with the finance department to ensure specialist consultant invoices are properly processed.
• Reaching out to referring doctors/hospitals via mail about their patients.
• Working with the front desk to quickly escalate and resolve complex patient concerns and reduce wait time
• Patient follow-up/check-in after first visits.
• Collating, analysing, and preparing Clinical Services data for weekly, monthly, and quarterly reports.
• Ensure the orderliness of patients at the entrance and resumption areas of the center.
• Working with the Front desk team, compile weekly updates of operations at the center for management meetings.
• Initiating NISP applications and managing the application process from start to finish (beginning of patient’s treatment)

General Office Administration:

• Supervision of the administration of the clinic including Housekeeping and facility maintenance and management.
• Oversee the maintenance and regular servicing of fire extinguishers amongst other health and safety equipment.
• Support the COO in the documentation of all incidences at the center and other administrative duties so assigned.
• Working closely with the maintenance team, ensuring timely repairs and servicing of all equipment including the generator using a tracker.

Job Requirements

• A Medical or a Nursing Degree
• 3-5 years relevant experience at similar job functions in a Hospital/Clinical setting.
• Have a good knowledge of office operations and general operations.
• Computer literacy (Ms. Office tools), Excellent communication skills (Oral and written).
• Competency in the use of Customer-service software is desirable.

In addition to the above, the suitable candidate must possess:

• Drive - ambitious self-starter with a strong work ethic and can carry the responsibility of all financial operations and strategy
• Highly numerate and analytical
• Ability to work on own initiative and as part of a team
• Ability to work with little or no supervision
• Ability to multi-task
• Demonstrate professionalism towards sensitive and confidential information.
• Communication channels - very strong communication, organizational, and presentation skills (both internally, and to vendors and customers).

Application Closing Date
10th February, 2023.

How to Apply
Interested and qualified candidates should send their Application Letter and updated CV to: [email protected] using the Job Title as the subject of the email.