Block Receptionist at Peniel Apartments Limited

Peniel Apartments Limited is a hospitality company in the heart of Abuja, providing of medium to long-stay, serviced apartments to guests from various parts of the world for over twenty years.

We are recruiting to fill the position below:

Job Title: Block Receptionist

Location: Abuja
Job Type: Full Time

General Job Description

• This position is responsible for providing a friendly, welcoming and efficient service to all guests in line with Peniel’s vision and values on guest satisfaction.
• The receptionist may be directed to perform jobs and tasks over the above what is required from Peniel Apartments.

Duties & Responsibilities

• Responsible for welcoming and receiving Guest on arrival.
• Direct visitors to the appropriate person and apartments
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Responsible for building a good rapport with guests and resolving any complaints quickly to maintain high quality service.
•  Deal with guest requests to ensure a comfortable and pleasant stay.
• Assist in dealing with customer complaints in an effective and courteous manner, providing/seeking solutions as quickly as possible.
• Ensure the smooth running of the reception area.
• Keep up to date with room prices and special offers to provide accurate information to guests.
• Report any complaints received from guest to the concerned department.
• Receiving of guests mails and ensuring prompt delivery of same.
• Suggesting possible alternative to guests complains.

Education & Training

• OND / HND or certification in hospitality.

Knowledge & Experience:

• A minimum of 2 - 4 years of experience in similar role.

Skills & Abilities:

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Proficiency in opera software and Microsoft Word.

Working Conditions
Days Of Work:

•  7 days with 2 days off in a week.

Benefits

• Salary: Band
• NHIS
• Other.

Application Closing Date
28th February, 2023.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Position as the subject of the email.