Relationship Manager Assistant - Private/ Commercial Banking at Stanbic IBTC Bank

Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.

We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.

We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful graduates to help us fulfil our business objectives and build customer loyalty.

Stanbic IBTC Bank is recruiting to fill the position below:

Job Title: Relationship Manager Assistant - Private/ Commercial Banking

Job ID: 12794
Location: Nigeria
Division: Business Banking
Position Category: Business Banking
Employment Type: Full Time - Permanent

Main Purpose of the Job

• To provide proactive and value adding support service to the unit, increasing efficiency and cutting transaction process times.
• Private/Commercial Banking exists to provide a support/back up service for the relationship manager

Key Responsibilities

• Knowledge and understanding of the Back Office sales and service support processes and procedures to facilitate quick turnaround times for clients.
• Motivate and prepare financial loan applications for credit, taking into account the risk implications of client businesses, as per credit requirements.
• Ensure that all Account Opening Documentation is in place for all accounts and that KYC policies are strictly adhered to.
• Maintain strong interdepartmental relationships with relevant units and follow up on transaction processing to ensure customer instructions are attended to promptly and efficiently
• Provide a responsive service to clients in the portfolio to ensure that queries, problems and transactional banking requests are attended to quickly and efficiently even in the absence of relationship manager.
• Ensuring that the processing of unit reports, client data are well filed and documented and the efficient dispatch of client correspondence and filing.
• Ensuring that all documentation is accurately and timely prepared and signed off in compliance with policy, legislative and or credit requirements.

Key Performance Measures:

• Accuracy of reports/database
• Quality and turnaround times of applications and transactions
• Quick resolution to problems, queries
• Number of new accounts opened

Key Dimensions of the Job:

• Supports Relationship Manager in managing and owning relationships with Private Banking/ Commercial Banking
• As job is largely a support role much time is spent in office ensuring that all client mandates, transactions queries are dealt with promptly and efficiently.

Important Relationships:

• Liases with other banking units to process and handle client’s transactions to ensure that the most appropriate financial solutions for the customer are proffered.
• Support Relationship Manager in maintaining close contact with clients to establish an intimate knowledge of their needs.
• Problem solving, planning and decision making
• Managing work volumes, dealing diplomatically with challenging clients and relationships with other departments.
• Provide a responsive service to clients in the portfolio ensuring that all client queries, problems and transactional banking requests are attended to quickly and efficiently.
• Resolving service related problems with branches and customer service centres on behalf of clients.
• Ensure that maturities are monitored and advices, cheques are sent out on time

Required Skills and Qualifications

• A 1st degree is essential and a 2nd degree or a professional qualification in a related area will provide a sound foundation upon which job experience can be built.

Knowledge:

• Deep knowledge and understanding of the customer profiles in his/her portfolio
• Understanding of retail credit and traditional retail banking and wealth products for the affluent market.
• Computer and banking systems literacy and competence with data and figure

Personal Competencies:

• Professional (language, written, dress, attitude etc)
• Confident disposition
• Excellent communication and interpersonal skills
• Reliability
• Integrity & Honesty
• Excellent written, verbal, presentation skills.
• Strong organizational and time management skills.
• Good numerical ability
• Ability to work independently with limited direct supervision
• Result driven
• Problem solving skills
• Ability to work under pressure

Application Closing Date
14th March, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online