SME Manager (Enterprise Business) at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

We are recruiting to fill the vacant position of:

Jon Title: SME Manager (Enterprise Business)

Location: Nigeria

Job Purpose
To sustain and enhance targeted gross revenue and gross acquisition in respective SME business by effective implementation of lanned sales and channel management strategies.

Key Accountabilities
Implementation, acquisition and retention strategy for prospective and existing accounts through direct sales agents (DSA) channel:

• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts
• Manage performance management tools for DSA (Direct Sales Agent) channels and channel managers
• Provide strategic support to enhance the delivery on targets

Evolving account development and relationship management process for accounts in the channel guided by the signed service agreement:

• Deploy relevant metrics to routinely monitor progress against targets and recommend appropriate remedial actions to ensure targets are met or exceeded
• Develop procedures for setting corporate targets and communication sales targets and monitoring performance
• Grow the usage of corporate products in the states allocated to him/ her

Proactive Competitor Intelligence and Market Insight:

• Monitor and collate all activities of competition and implement or recommend counter measures to win competition
• Encourage and develop opportunities to have Airtel presence in SME companies

DSA Performance Reporting and Analysis:

• Develop good relationship management processes with both existing accounts and prospective customers
• Ensure that sales call plans and performance trackers are kept to date
• Report timely of all initiatives , potential prospects, queries, challenges, call plan and new sales made
• Maintain and manage database of all acquisition via the channel in your region/state or zone
• Provide sales performance data to support management decision making

Excellent relationship management with DSAs, existing and prospective post-paid subscribers in the zone or state or region:

• Create symbiotic relationships in events sponsorship with accounts in view to drive sale of our SME products and revenue growth

Team Performance:

• Establish performance expectations and regularly review individual performance
• Effectively manage channel salesman incentive targets to ensure drive for greater performance
• Continuously motivate frontline by leading by leading from the front end and ensuring that all escalations are promptly taken care of

Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills:

• A University Degree in Business Administration, Marketing or related course
• 3-5 years preferably in FMCG, Consumables & telecom
• 3-5 years’ experience in managing sales channel or Key Accounts
• Sales channel management or key account management, presentation, report writing and basic computer skills

Key Decisions:

• Responding to market dynamics and recommending measures to increase sales from existing & new accounts.
• Constantly tracking and reviewing channel partners activities and pre-empting counter solution for market expansion.
• Managing sales team effectively to deliver on targets

Major Challenges

• Managing and monitoring DSA
• Expanding our acquisition drive, and retaining accounts.
• Creating visibility of Airtel products and services
• Effective and timely communication of all schemes and product launches to existing customers and channel partners
• Expanding SME/SMB sales coverage by appointing new channel partners

Personal Characteristics & Behavior:

• Achieving Results & Delighting the Customer
• Analytical
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization.

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply online