NSMC VAS Engineer at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: NSMC VAS Engineer

Location: Lagos

Job Descriptions

• Source information on technical network related faults
• Liaise with the Friendship Centers, Dealers and Sales Outlets across the country to gather information on network related faults.
• Escalate complex problems to appropriate quarters where necessary.
• Interface between the Customer Service Centers and Network Management Center (NMC).
• Manage the technical help line for the NMC.
• Coordinate resolution of network fault reports from the Advanced Help Desk (AHD)
• Interpret technical faults for Switching Systems, Base Station Systems, Transmission and Value Added Systems.
• Attempt first line resolution of all faults related to the HLR.
• Escalate other faults to appropriate quarters and follow up to ensure timely and proper resolution.
• Anticipate and manage change control process.
• Understand and correlate network activity to user impact on planned events.
• Anticipate network related complaints from subscribers; inform all required parties of expected problems and develop plan for speedy rectification.
• Manage MTN product lifecycle from an NMC perspective, ensuring proper awareness, functional description, training, acceptance and operation of new products.
• Prepare and produce periodic reports to NWG Management on network failures, network faults incidences and resolution.
• Compile and distribute reports/information on a daily/weekly/monthly basis to NWG Management and other departments in MTN Nigeria.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• On standby throughout the year

Experience & Training

Experience:

• 4 years work experience comprising:
• 2-3 years experience in ICT environment, preferably in a telecommunications company.
• Experience working with UNIX, Solaris and Oracle

Minimum qualification
B.Sc

Application Closing Date
11th June, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online