Trainer at Kimberly Ryan

Posted on Fri 02nd Nov, 2012 - hotnigerianjobs.com --- (0 comments)

Kimberly Ryan - is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.

We are recruiting to fill the below position:

Job Title: Trainer
Job ID: 660

Location: Nigeria

Job Responsibilities

Identify training needs with relevant Department/Section/Team Head and provide solution to meet expectations.
Prepare training materials in paper and e-format.
Lead, facilitate and conduct training sessions to new-recruited and in-service staff including managerial, supervisory and frontline staff.
Propose and engage external training vendors to provide developmental and special trainings.
Act as gap-keepers and ensure all the new recruited meet minimum operating standards before releasing to Operation Teams.
Assist in implementing e-learning portal and knowledge base and measure its effectiveness.
Facilitate training classes in partner with tertiary institutions.
Adapt regional & international operating processes, best practices and customer requirements to identify, plan and implement training improvement plans to achieve long term benefit for the company.
Prepare and analyze internal and external training reports for management review,Nigeria

Requirements

University Degree holder.
More than 3 years experience in conducting Training and Coaching, Training management experience in contact center environment an advantage.
Previous management experience

Application Closing Date
15th November, 2012

How To Apply
Interested and qualified candidates should:
Click here to apply online

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