Network News 24 Limited (NN24) is a new generation Nigerian media company that aims to bring high quality television news content to Nigerians and the world. NN24 has created an international Network consisting of seasoned professional reporters bringing local news from all regions of Nigeria and international news from around the globe. With a strong affiliate partnership with CNN International, primary distribution platform DStv and a news content deal with Reuters; NN24 aspires to be the leader in the Nigerian media industry for concise and reliable television news, twenty-four hours a day, seven days a week.
Position Overview: This position will ensure that the organisation satisfies its customers' needs. He/she may work at various levels, from head office to the front end of the business. The incumbent will be required to charter for the company�s response to client needs, by understanding and serving their requirements.
Responsibilities
must be able to delight customers, above and beyond the call of duty
must have intimate knowledge of the customers� needs
must have empathy for the customers situation
should be able to communicate clearly, both written and in speech
talks in a way the customer can understand
have a "thick skin" and is able to handle complaints, even when handling unpleasant customers
works accurate and with eye for detail communicating courteously with customers by telephone, email, letter and face to face;
handles in the best interest of both customer and company
should be able to use automated information systems to analyse the customers situation
is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
build a long-term relationship with the customer
take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.
approach all matters in a non biased and professional manner.
carry out relevant research as required and requested by Customer
prepare daily, weekly, monthly statistical reports as appropriate.
due to the strong inter-relationships across divisions, keep all relevant parties informed of assigned work programmes as much as possible.
Key Competencies
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
Educational Requirements:
B.Sc, HND or its equivalent (general education degree) MBA will be an added advantage
knowledge of customer service principles and practices
knowledge of relevant computer applications
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge
Salary: Package to be presented and negotiated (negotiable).
Benefits:
Benefits: Medical health coverage for family (plus 4 children ONLY).
Posted on Tue 01st Jun, 2010 09:41:26 GMT by Adenmolu, Iyinoluwa Abimbola
This is a great forum to help people finding problems trying to get a job, its highly commendable. please i would really appreciate it if we could get more information about jobs outside of Lagos. thank you
No. 2
Posted on Tue 01st Jun, 2010 12:20:38 GMT by lynda
pls d link isn't opening.Anyone with an alternative pls?