Telesales Representative (Zendesk Live Chat Hausa Speaking) at Adins Academy - 2 Openings

Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services.

We specialize in helping businesses, both local and international - find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.

We are recruiting to fill the position below:

Job Title: Telesales Representative (Zendesk Live Chat Hausa Speaking)

Locations: Wuse - Abuja (FCT) and Ilorin - Kwara
Employment Type: Full-time

Key Responsibilities

• Handle customer complaints effectively, provide appropriate solutions and alternatives within designated timeframes, and ensure follow-up for resolution.
• Verify the original data certificates of customers.
• Communicate effectively over chat, understand customer needs, guide them, and resolve their issues.
• Organize daily communication result records.
• Track, prioritize, and close customer requests while maintaining clear, concise, and helpful notes within the platform.
• Collaborate with other departments to escalate and resolve complex issues when necessary.
• Analyze customer feedback to improve service processes and enhance overall customer satisfaction.

Requirements

• Interested candidates should possess a Bachelor’s Degree with 1 - 3 years experience.
• Proficiency in Zendesk live chat support. Fluent in Hausa (speaking and writing is a must).
• Must have completed NYSC.
• Must own a personal laptop and be able to operate it efficiently.
• Willing to work onsite in Abuja office, Monday to Friday, 9:00 AM – 6:00 PM (with 1-hour break).
• Proficient in communicating professionally in English and Hausa (MUST).
• Ability to work responsibly under pressure in a fast-paced environment.
• Friendly personality and positive work attitude.
• Previous experience in a fintech company is essential.
• Knowledge of Forex and Cryptocurrency is required.
• Experience working in apps or internet companies is advantageous.
• Strong self-learning ability.
• Proficient in Microsoft Excel.
• Fast typing skills.
• Strong communication skills with the ability to convey information clearly and empathetically.
• Ability to multitask, prioritize, and manage time effectively.
• A problem-solver with a positive attitude and a passion for helping customers.
• Attention to detail with strong organizational skills.

Benefit (After probation)

• Salary: N80,000 - N120,000 Monthly
• Quarterly performance bonus
• Weekly performance bonus
• Transportation subsidies
• Opportunity to work in an international.

Application Closing Date
27th November, 2025.