Head, Customer Experience at Backbone Connectivity Network (BCN)

Backbone Connectivity Network is a limited Liability Company, incorporated in 2004 and licensed by the Nigerian Communication Commission (NCC) to provide Metropolitan Fibre Access and National Long-Distance Transmission services. It has additional licenses to provide Internet Services and Unified Communication Solutions.

Our company has since grown from primarily providing carrier services to a Unified Communication Service Provider, providing the best of connectivity and Internet Access Services to organisations across various sectors both locally and internationally.

We are recruiting to fill the position below:

Job Title: Head, Customer Experience

Location: Abuja

About the Role

• We are seeking for an  experienced and dynamic individual to fill the role of Head, Customer Experience.
• The candidate will play a pivotal role in managing and nurturing strategic customer accounts, driving customer satisfaction, and contributing to the overall growth and success of our organization.
• With a focus on excellence in customer service, service delivery and relationship management, the Head will lead by example and serve as a key liaison between our company and our valued clients.

Requirements

• Candidates should possess a First Degree in Social Sciences or Humanities
• MBA or other relevant postgraduate qualification is an added advantage
• Minimum of 10 years experience in leadership roles with Cutover Service, Key Account Management, Telemarketing, or Billing Reconciliation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: Careers@BCNNigeria.net using the Job Title as the subject of the email.