Operations Manager at Board

Board is a premium food gifting and experience company that specializes in bespoke grazing tables, curated culinary boxes, and artistic food presentation, creating intimate dining experiences. Every offering tells an edible story, crafted with thoughtful design and seasonal ingredients.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Employment Type: Full-time

Job Description

• The Operations Manager oversees the daily running of all outlets, ensuring consistent food quality, fast service, efficient staffing, strong hygiene standards, and an exceptional customer experience across locations.

Store Operations Management

• Supervise daily operations across all QSR outlets.
• Ensure adherence to speed-of-service standards during peak and off-peak hours.
• Conduct routine store walk-throughs to check food production, service flow, and cleanliness.
• Ensure proper shift scheduling, staff deployment, and labour optimisation.

Food Quality, Safety & Hygiene:

• Ensure all products meet company recipes, quality standards, and presentation guidelines.
• Enforce strict food safety, HACCP, and hygiene compliance across all outlets.
• Conduct periodic kitchen and front-of-house inspections.
• Drive zero-tolerance compliance on expired products, poor sanitation, and unsafe practices.

Customer Experience:

• Maintain fast, friendly, accurate service at all times.
• Resolve escalated customer complaints and feedback promptly.
• Monitor online reviews and dine-in feedback to improve service delivery.
• Implement service standards training with store teams.

People Management:

• Supervise outlet managers, team leads, and floor staff.
• Ensure staff discipline, punctuality, grooming, and professionalism.
• Build a positive, customer-driven work culture.

Inventory & Cost Control:

• Monitor daily, weekly, and monthly stock usage, variances, and wastage.
• Ensure accurate stock counts and reporting at store level.
• Work with procurement to ensure timely supply of ingredients and packaging.
• Control food cost, operating expenses, and prevent losses.

Facility & Equipment:

• Ensure equipment is functioning effectively at all times.
• Oversee routine maintenance, servicing, and prompt repairs.
• Ensure FOH and BOH areas are clean, safe, and operational.

Reporting & Compliance:

• Track key QSR metrics (speed of service, sales, customer counts, wastage).
• Provide daily, weekly, and monthly operational reports.
• Ensure compliance with SOPs, safety protocols, and regulatory standards.
• Audit store documentation and ensure proper record-keeping.

Application Closing Date
28th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@biscuitboneblog.com using the Job Title as the subject of the mail.