Client Liaison Officer at Bridge Clinic Limited

Bridge Clinic is committed to building a reliable and technologically advanced healthcare system within Nigeria, and which extends beyond her borders, that is cost-effective and renowned for high-quality care while adhering to leading international standards.

Founded on the principles of international standards in healthcare delivery, now Vice Executive Chairman of Bridge Clinic, Dr Richardson Ajayi founded Bridge Clinic in 1999. Bridge Clinic was originally set up as a fertility clinic and since its inception has grown to become the leading fertility centre in West Africa attracting clients from other regions in both West and East Africa.

We are recruiting to fill the position below:

Job Title: Client Liaison Officer

Location: Nigeria
Department: Clinical Support - BCL
Employment Type: Full-time (Onsite)

Position Overview

• The Client Liaison Officer is responsible for converting leads into booked appointments through proactive engagement across Bridge Clinic's communication platforms while ensuring follow-up and contributing to service delivery improvements.

Accountabilities and Responsibilities
Your scope of responsibilities will include but are not limited to the following:
Leads Conversion:

• Drive appointment booking through the timely engagement of leads and the follow-up of unconverted enquiries via the following Bridge Clinic platforms: Infusion Soft, Website Chat, Facebook Messenger, Whatsapp and telephone calls.
• Ensure that sufficient appointments are booked for the Fertility business according to set targets.
• Ensure appropriate follow-up on appointment consultations and appointment ‘no-shows’ to ensure complete conversion.
• Respond to client requests and complaints for all business units.
• Contribute to the improvement of service delivery and people development within the department.
• Prepare and submit weekly and monthly activity and results reports to assist management decision making.

Requirements

• Candidates should possess an HND/BSC with 2 - 3 years’ experience in a similar role
• High interpersonal skills with a collaborative and flexible work style
• Entrepreneurial mindset with the ability to spot sales opportunities
• Excellent verbal and written communication skills
• Excellent listening, negotiation and persuasion abilities
• CRM and Project Management Skills

Salary
Very attractive with other benefits

Application Closing Date
16th January, 2026.
 

How to Apply
Interested and qualified candidates should:
Click here to apply online