Head of Retail Operations – PayGo Phones at Zhuli Recruiters

Zhuli Recruiters is a recruitment firm that is committed to serving start-ups.

We are recruiting to fill the position below:

Job Title: Head of Retail Operations – PayGo Phones

Location: Lagos
Employment Type: Full-time

Job Description

• The Head of Retail Operations – PayGo Phones will lead the launch and scale of the Retail PayGo Phone business in Nigeria.
• The role involves building and managing a national retail sales team, onboarding retail outlets, driving sales performance, and managing customer repayment collections through the retail channel.

Key Responsibilities

• Build, coach, and manage a national Retail PayGo Phone sales team
• Develop and execute a national retail expansion strategy
• Drive onboarding and activation of retail outlets nationwide
• Train retail partners on product features, sales processes, and PAYG value proposition
• Own sales performance and customer repayment collections
• Monitor repayments, follow up on arrears, and reduce defaults with credit teams
• Manage inventory forecasting and retail product availability
• Ensure compliance with branding, merchandising, and retail agreements
• Track performance using CRM and sales tools and report to senior management.

Requirements

• Bachelor’s degree or equivalent in Business, Sales, Marketing, or related field
• 8+ years of sales experience, including at least 4 years in national sales management
• Hands-on experience with PayGo, microfinance, or credit/installment-based consumer sales
• Proven experience building and managing retail or field sales networks
• Strong understanding of collections and credit management
• Excellent leadership, data analysis, and communication skills
• Willingness to travel extensively (up to 70%) within Nigeria.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Ensure you fill out all required fields and attach your CV / Resume (PDF or Word, max 10MB). Incomplete submissions may not be considered.