Technical Operations & Customer Success Personnel at Smartflow Technologies Limited

Smartflow Technologies Limited is Nigeria's foremost Flow and Level Automation company, delivering premium and yet cost-effective solutions to clients with unparalleled professionalism and skill. In addition to being an engineering focused organization, Smartflow Technologies is involved in the supply, installation and support of fueling systems and equipment, including but not limited to Pumps and Dispensers.

We are recruiting to fill the position below:

Job Title: Technical Operations & Customer Success Personnel

Location: Ojodu Berger, Lagos
Employment Type: Full-time

Key Responsibilities

• Deploy the Smartvelox solution at customer sites, ensuring proper installation, configuration, and functionality.
• Provide first-line technical support by troubleshooting and resolving issues at customer locations and on cloud platforms, escalating complex cases to the engineering team when required.
• Act as the main technical point of contact for customers, handling complaints, investigating issues, and coordinating with internal engineering teams to ensure timely resolution.
• Onboard new customers and deliver training sessions on Smartvelox cloud platforms and tools.
• Generate and deliver monthly performance and usage reports via the Smarteye Web platform.
• Analyze tank data, pump sales data, and system logs to support operational insights and customer reporting.
• Build, maintain, and update dashboards and reports using business intelligence (BI) and data visualization tools.
• Serve as a trusted technical point of contact for customers post-deployment.

Requirements

• B.Sc./ HND in computer science or any related field
• 2-3 years relevant experience
• Proficiency in Python and SQL for data extraction, analysis, reporting, and troubleshooting.
• Strong experience in data analysis, reporting, and dashboard creation.
• Hands-on experience with BI and visualization tools such as Looker, Power BI, or similar platforms.
• Good understanding of basic network infrastructure and on-site system integrations.
• Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving skills, high attention to detail, and ability to work independently while collaborating with cross-functional teams.
• A customer-focused mindset with experience in managing customer operations, support, or post-deployment activities.
• Experience working with IoT, monitoring, or industrial systems; prior experience in technical support, field deployment, or customer success roles; and familiarity with cloud-based platforms and SaaS environments will be an added advantage.
• Knowledge on occupational health and safety will be an added advantage.

Application Closing Date
30th January, 2026.

Method of Application
Interested and qualified candidates should send their applications to: careers@smartflowtech.com using the Job Title as the subject of the email.
And
Click here to apply online