Community Manager at Sankore Investments

Sankore is an investment and advisory firm that provides an array of wealth and fund management services to individuals and institutions.

We are recruiting to fill the position below:

Job Title: Community Manager

Job Opening ID: 219
Location: Lagos
Job Type: Full time
Industry: Real Estate

About the Role

• The Community Manager is responsible for building, nurturing, and scaling a highly engaged Juno community across physical and digital touchpoints. This role blends community engagement, communication management, service delivery, and revenue generation.
• The successful candidate will develop and execute engagement strategies, manage all community communication channels, oversee value-added service (VAS) offerings, and supervise Community Officers to ensure consistent delivery of an exceptional resident experience.
• This role is both strategic and hands-on, with clear accountability for engagement, satisfaction, and revenue KPIs.
• You will report to the SVP, Juno Operations.

Key Responsibilities
Community Engagement & Experience Strategy:

• Develop and implement a comprehensive community engagement strategy aligned with Juno’s brand and experience objectives.
• Design and execute initiatives that foster a strong sense of belonging, participation, and advocacy among residents.
• Plan and oversee community activities, events, and programs that drive engagement, retention, and satisfaction.
• Continuously assess community sentiment and introduce improvements to enhance overall resident experience.

Event Planning & Execution:

• Develop and implement creative event concepts and social initiatives to enhance community engagement and interaction.
• Organize and oversee high-impact events and social gatherings within the community, ensuring strong attendance and engagement.
• Collaborate with internal teams/ Occupants and external partners to execute seamless events that align with the company’s brand and objectives.

Communication & Digital/Data-Driven Marketing:

• Manage and moderate all community communication channels across Juno platforms (digital and physical).
• Drive real-time engagement, interactions, and conversions across these channels.
• Utilize data analytics and reporting tools to measure the effectiveness of campaigns and make data-driven decisions.
• Optimize digital communication strategies based on insights and trends.
• Manage online reputation and digital PR efforts.
• Serve as the primary escalation point for community-related issues requiring coordination across teams.

Value-Added Services (VAS) Oversight:

• Oversee the design, rollout, and performance of Juno’s value-added service offerings.
• Collaborate with internal teams and partners to identify new VAS opportunities that enhance resident experience and drive revenue.
• Track uptake, usage, and customer feedback on VAS offerings.
• Deliver on assigned VAS revenue targets and continuously optimize offerings for growth and relevance.

Team Leadership & Operations:

• Supervise and coordinate the day-to-day activities of Community Officers.
• Set clear expectations, priorities, and performance standards for the community team.
• Provide guidance, coaching, and regular feedback to ensure high-quality service delivery.
• Ensure community operations run smoothly, with strong attention to responsiveness, professionalism, and consistency.

Performance Tracking & Reporting:

• Track, analyze, and report on key community and experience metrics.
• Use data and insights to refine engagement strategies, improve service delivery, and inform management decisions.
• Prepare periodic performance reports for management, highlighting outcomes, challenges, and improvement plans.

Requirements

• Bachelor’s Degree in Communications, Marketing, Public Relations, Journalism, Digital Media, Business Administration, Social Sciences, or a related field.
• Minimum of 5+ years of experience in community management, customer experience, communications, marketing, or social media management role.
• Proven experience managing communities (online and/or offline) with measurable engagement outcomes. 
• Experience organizing community events, and influencer engagement.
• Demonstrated success in digital marketing and brand management across various channels
• Strong knowledge of social media platforms (Instagram, TikTok, LinkedIn, X, Facebook, YouTube) and best practices
• Experience in digital communication strategies, including content creation, audience engagement, and online reputation management.
• Experience supervising teams or coordinating frontline officers is an advantage.
• Strong communication, organizational, and interpersonal skills.
• Ability to balance strategic thinking with hands-on execution.

Benefits
This job is perfect for you if you.

• You enjoy building meaningful relationships and vibrant communities.
• Are energized by engagement, service delivery, and real-time problem-solving.
• Are comfortable being accountable for both experience and revenue outcomes.
• Thrive in dynamic environments where structure and creativity must coexist.

What is in it for you?

• You’ll have the opportunity to work in a dynamic and innovative environment.
• You will be at the forefront of digital marketing and brand- building initiatives.
• You will be able to shape and lead communication strategies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online