Head of Operations and Business Intelligence at a Leading Organization in the Pharmaceutical Company - Elizabeth Maddeux Limited

Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerateorganizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.

We are recruiting to fill the position below:

Job Title: Head of Operations and Business Intelligence

Location: Egbeda, Lagos
Employment Type: Full-time

Job Summary

• Our client, a leading organization in the pharmaceutical industry, is seeking a highly strategic and results-driven Head of Operations and Business Intelligence to lead operational excellence and data- driven decision-making across the business.
• This role will be responsible for overseeing end-to-end operations, optimizing processes, and leveraging business intelligence to improve performance, profitability, and compliance in a highly regulated environment.
• The ideal candidate will combine strong operational leadership with advanced analytical capabilities to support growth, efficiency, and strategic planning.

Key Responsibilities
Operations Leadership:

• Oversee day-to-day operations across manufacturing, warehousing, logistics, and distribution.
• Ensure compliance with GMP, GDP, NAFDAC, and other regulatory standards.
• Develop and implement operational policies, procedures, and SOPs.
• Drive operational efficiency, productivity, and cost optimization.
• Ensure business continuity and risk mitigation across operations.

Supply Chain & Distribution Management:

• Oversee procurement, inventory management, and distribution operations.
• Optimize demand planning, forecasting, and stock availability.
• Reduce stock-outs, expiries, and operational losses.
• Coordinate with sales and marketing teams to align supply with market demand.

Business Intelligence & Data Analytics:

• Establish and manage business intelligence frameworks, dashboards, and reporting tools.
• Collect, analyze, and interpret operational and commercial data.
• Provide actionable insights to support strategic and tactical decisions.
• Monitor performance trends, KPIs, and risk indicators.

Performance Management & Reporting:

• Define and track operational and business performance KPIs.
• Prepare periodic performance reports for executive management and the board.
• Translate data insights into operational improvements and strategic initiatives.
• Drive a performance-driven and data-informed culture.

Process Improvement & Digital Transformation:

• Lead process improvement initiatives using data-driven methodologies.
• Implement digital tools and systems to improve operational visibility and efficiency.
• Support ERP, BI, and automation initiatives across the organization.

Compliance, Risk & Quality Management:

• Ensure operational adherence to regulatory, quality, and safety standards.
• Monitor and address operational risks and audit findings.
• Support regulatory inspections, audits, and corrective actions.

Leadership & Stakeholder Management:

• Lead and develop operations and BI teams.
• Collaborate with finance, sales, regulatory, quality, and IT teams.
• Act as a key advisor to executive leadership on operational and data matters.

Key Performance Indicators (KPIs)
Operational Efficiency:

• Production efficiency and capacity utilization
• Order fulfilment rate
• Reduction in operational downtime
• Cost per unit produced or distributed

Supply Chain Performance:

• Inventory turnover ratio.
• Reduction in stock-outs and expiries.
• Forecast accuracy.
• On-time-in-full (OTIF) delivery rate.

Business Intelligence & Reporting:

• Accuracy and timeliness of BI dashboards and reports.
• Percentage of decisions supported by data insights.
• Adoption rate of BI tools across departments.

Compliance & Quality:

• Number of regulatory or quality non-compliance incidents (target: zero).
• Audit and inspection outcomes.
• Timely closure of corrective actions (CAPAs).

Financial & Cost Management:

• Operational cost variance against budget.
• Cost savings achieved through optimization initiatives.
• Margin improvement attributable to operational efficiencies.

Process Improvement & Digitalization:

• Number of process improvement initiatives implemented.
• Cycle time reduction.
• Digital transformation milestones achieved.

Leadership & Team Performance:

• Team productivity and performance ratings.
• Staff retention and development metrics.
• Cross-functional collaboration effectiveness.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, Data Analytics, Pharmacy, or a related field.
• A master's degree (MBA or related) is an added advantage.
• 8–10 years of relevant experience, with at least 3–5 years in a senior operations or business intelligence leadership role.
• Prior experience in the pharmaceutical, FMCG, or healthcare industry is highly preferred.
• Proven experience in process improvement, analytics, and strategic operations management.

Skills & Competencies:

• Strong leadership and people management skills.
• Advanced analytical and problem-solving abilities.
• Proficiency in data analysis tools, dashboards, and reporting systems (e.g., Excel, Power BI,SQL, or similar).
• Excellent strategic thinking and decision-making skills.
• Deep understanding of operations, supply chain, and performance management.
• High attention to detail with the ability to work under pressure.
• Strong communication and stakeholder management skills.

Salary
N500,000 - N70,000 per month.

What We Offer:

• Competitive salary.
• Opportunity to work with a reputable pharmaceutical organization.
• Career growth and leadership development opportunities.
• Collaborative and performance-driven work environment.
• Exposure to strategic decision-making at executive level.

Application Closing Date
30th March, 2026.