Team Lead at Mirahub Limited - 3 Openings

Mirahub Limited is a service-oriented company based in Lagos, Nigeria, specializing in the establishment and management of mobile device collection and service points. The company supports the repair ecosystem for leading smartphone brands such as TECNO, Infinix, itel, iPhones, etc by creating accessible locations where customers can conveniently submit their devices for professional repairs. With a strategic focus on expansion, Mirahub Limited is actively building new branches across Nigeria, to improve service coverage and reduce turnaround time for customers. Their operations emphasize efficiency and quality, supported by structured staff training programs that equip personnel with the skills required for device intake, warranty verification, and excellent customer service.

Through its commitment to operational excellence and customer satisfaction, Mirahub Limited plays an important role in strengthening after-sales support within Nigeria’s growing smartphone market.

We are recruiting to fill the position below:

Job Title: Team Lead

Locations: Benue, Kogi and  Kwara 
Employment Type: Full-time

Key Responsibilities

• Supervise daily activities at assigned service collection points
• Lead and coordinate staff responsible for device collection and customer service
• Ensure proper intake, documentation, and tracking of customer devices
• Verify warranty status and ensure compliance with service procedures
• Train and support staff on customer handling and operational standards
• Monitor staff performance and ensure targets and service standards are met
• Handle customer complaints and escalate technical issues when necessary
• Ensure adherence to company policies and brand service guidelines
• Provide daily or weekly operational reports to management.

Requirements

• Strong leadership and people-management skills
• Good understanding of smartphone devices (TECNO, Infinix, itel preferred)
• Ability to manage device intake, records, and accountability
• Excellent communication and customer service skills
• Strong problem-solving and decision-making ability
• Ability to work under pressure and manage multiple tasks.

Qualifications

• Minimum of OND / HND / BSc or equivalent
• 1–3 years experience in a team lead, or customer service role
• Experience in mobile phone service centers, retail, or electronics is an added advantage
• Basic computer literacy (POS systems, service logs, or inventory tools is a plus).

What We Offer

• Competitive salary
• Performance-based incentives
• Growth and leadership development opportunities
• Stable and structured work environment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr9slimited@gmail.com using the job title as the subject of the mail.

Note: One team lead is needed for the locations mentioned.