Inbound Customer Service Agent at BFREE Africa

BFREE - We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre - we founded BFREE to revolutionize debt recovery in Nigeria

We are recruiting to fill the position below:

Job Title: Inbound Customer Service Agent

Location: Nigeria
Job type: Full-time

Job Responsibilities

• Manage a high volume of incoming customer calls for all inquiries about products and services.
• Negotiate with customers to facilitate recovery
• Analyze all customer issues and assist in resolving them within the required timeframe.
• Coordinate with customers and ensure appropriate questioning to identify issues.
• Manage all customer inquiries and summarise them to be presented to management.
• Maintain knowledge of all customer requirements and provide appropriate solutions.
• Maintain accuracy of all data and verify the same for all customer services.
• Analyze all issues and recommend alternative solutions to ensure quick resolution.

Academic Qualifications

• Candidates should possess a B.Sc./HND/OND/NCE in any field.
• Come and join the BFree Family - You will not regret it!

Requirements:

• Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
• Proficiency in understanding and speaking the Hausa language is an added advantage.

Excellent typing Skills:

• Experience in a loan recovery/collections work environment is an added advantage.
• Working knowledge of Google Workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation

• Base salary of NGN 75,000 gross per month
• Performance-based bonus of NGN 68,000 based on eligibility.
• HMO

Application Closing Date
20th February, 2026.