Roaming Support & Analyst at Fort Knox Resourcing & Outsourcing Limited

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Roaming Support & Analyst

Location: Lagos 
Employment Type: Full-time

Key Responsibilities

• Follow up with Legal and Regulatory teams for new AA12 & AA13 IRA closure for roaming partners.
• Reinitiate and close IRA and service gaps to prevent negative audit reports.
• Reconcile and validate roaming partner test records against internal data and ensure accurate processing by the data clearing house.
• Coordinate routine testing and validation for new roaming partners, products, and services to ensure completeness and accuracy.
• Review audit issues related to roaming controls and ensure timely resolution of outstanding matters.
• Monitor and report roaming traffic trends per revenue stream; analyze, investigate, and resolve traffic discrepancies.
• Manage roaming SIM test cards (Inbound & Outbound).
• Supervise periodic roaming hygiene tests in collaboration with the IREG team.
• Provide first-line support for international roaming subscriber complaints.

Requirements

• First Degree in Finance, Science, or a related discipline.
• Minimum of 2 years’ experience in Business Analysis or Revenue Assurance.
• Strong knowledge of SQL (Structured Query Language).
• Proficiency in ACL (Audit Command Language).
• Advanced MS Excel skills for data analysis and reporting.
• Strong problem-solving and analytical skills.
• Business acumen and attention to detail.
• Proactive, resilient, and results-driven.
• Excellent communication and stakeholder management skills.

Salary
N230,000 monthly.

Application Closing Date
6th March, 2026.

How to Apply
Interested and qualified candidates should submit their CV to: recruitment@fortknoxoutsourcing.com using “Roaming Support & Analyst Application.” as subject of the mail.