Floor Manager (Wellness Center) at Wendernek Consulting Limited

Wendernek Consulting Limited is the leading human resource outsourcing management solutions provider in Nigeria. Our purpose is to provide applied and bespoke solutions to our clients.

We are recruiting to fill the position below:

Job Title: Floor Manager (Wellness Center)

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities
Lead Management & Conversion and Sales team training:

• Ensure that sales team attends to the inbound and outbound leads from walk-ins, calls, digital platforms, and referrals with professionalism and promptness.
• Train and monitor the team on lead conversion techniques, services, ethical selling, and client communication.
• Monitor inquiry-to-conversion ratios and improve sales funnel efficiency

Marketing & Promotion Support:

• Represent the wellness center at exhibitions, events, and outreach programs.
• Design and sell wellness memberships, therapy packages, and long-term programs.
• Assist in designing attractive pricing, bundles, and offers.
• Track renewals, upgrades, and retention of existing clients.
• Assist in branding, printing and design selection.
• Create a strong loyal customers base.

Client Experience:

• Handle operational issues and resolve client concerns promptly and professionally.
• Ensure clients are welcomed, guided, and attended to in a calm and professional manner.
• Connect with the walk-in clients and convert into sales and loyal customers.
• Ensure seamless client journey from inquiry to service completion.
• Maintain high standards of service quality, punctuality and client satisfaction
• Collect and analyze client feedback for continuous improvement

Operations:

• Manage daily operations of the wellness center including Spa therapies, wellness programs, space rentals, events etc.
• Develop, implement, and improve SOPs for operations, client handling, sales work flow, cleanliness & hygiene etc.
• Supervise front desk, housekeeping, and support staff.
• Ensure strict adherence to cleanliness, hygiene, and safety standards.
• Ensure calming ambience—music, lighting, aroma, temperature—are well maintained.
• Vendor selection, coordination for timely procurement, ensuring optimal stock levels and payment for the wellness shop.
• Manage the requirements of the guest house and vehicles.
• Facility management of the center.

Human Resource Functions:

• Manage end-to-end hiring: sourcing, interviews, background checks, and onboarding.
• Maintain employee records, attendance, leave, and payroll coordination.
• Ensure smooth joining, probation confirmation, and exit processes
• Ensure compliance with local labor laws, statutory requirements, and licenses.
• Assist the team in structuring salaries, incentives, and benefits.
• Foster a positive, respectful, and wellness-aligned work environment
• Address employee grievances, discipline, and conflict resolution.
• Promote work-life balance, wellbeing, and team harmony.
• Promote continuous learning and professional growth.

Requirements / Qualifications

• A Bachelor's Degree in any relevant field.
• Minimum of 3 years experience in a supervisory role within a similar, fast-paced environment such as retail or hospitality.
• Ability to demonstratestrong organizational skills.
• Ability to lead, motivate, and train staff to achieve sales and service goals.
• Excellent interpersonal skills to interact with customers, staff, and upper management.
• Sales and Negotiation Skills.
• Knowledge of inventory management, daily operations, and merchandising standards.

Remuneration:
N400,000 per month (slightly negotiable)

Application Closing Date
24th March, 2026.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@wendernek.com using the job title as the subject of email.