Customer Experience & Conversion Executive at 360VA Talent HQ

360VA Talent HQ is a recruiting company that manages candidates and talent for company clients.

We are recruiting to fill the position below:

Job Title: Customer Experience & Conversion Executive

Location: Lekki phase I, Lagos
Employment Type: Full-time
Work Schedule: Monday – Saturday
9:00 AM – 5:00 PM

Role Overview

• We are seeking a confident and disciplined Customer Experience & Conversion Executive to manage client interactions and convert qualified inquiries into confirmed paying customers
• This is not a passive customer service role.
• The Customer Experience & Conversion Executive will serve as the first point of contact for clients while actively driving deposit conversion through structured follow-ups, confident communication, and disciplined pipeline management.
• The ideal candidate must be comfortable handling high-value transactions, guiding clients through decision-making, and securing commitments within defined timelines.

Key Responsibilities

• Respond to inquiries across phone, email, WhatsApp, and social media within defined response-time standards.
• Manage and track all incoming leads from inquiry to deposit using CRM systems.
• Convert qualified inquiries into confirmed deposits through structured follow-up and confident client engagement.
• Guide clients through product options and purchasing decisions.
• Maintain consistent follow-up cadence
• Accurately document client interactions, pending deposits, and conversion status daily.
• Collaborate with production and operations teams to ensure seamless order progression.
• Provide weekly reports on pipeline value, deposit conversion rate, and pending opportunities.

Performance Expectations:

• Strict response-time discipline during business hours.
• Clear weekly deposit targets.
• Measurable conversion benchmarks.
• High accountability for pipeline management and follow-up execution.
• This role requires composure, clarity, and the ability to confidently secure deposits without hesitation.

Requirements

• HND/Bachelor’s degree in Business, Marketing, Hospitality, or related field.
• Proven experience in customer engagement, lead conversion, or sales related roles.
• Demonstrated ability to handle high value transactions confidently.
• Strong communication skills with authority and clarity.
• Highly organized with strong attention to detail.
• Must reside near Lekki Phase 1 or have reliable commuting access.

Preferred Qualifications:

• Experience in furniture, luxury retail, home décor, or premium service environments.
• Familiarity with Zoho CRM or other lead-tracking systems.
• Experience managing structured follow-up processes.

What We Offer

• Salary: N270,000 / month
• Competitive base salary with performance-based incentives.
• Clear performance metrics and structured accountability.
• Opportunity to grow within a disciplined, high-performance organization.
• Professional environment focused on excellence and measurable results.

Application Closing Date
15th April, 2026.

How To Apply
Interested and qualified candidates should:
Click here to apply online

Note:

• This role requires completion of a structured pre-assessment.
• Only candidates who complete the assessment in full will be considered.