Customer Service Supervisor at Blue Wave New Energy Technology Nigeria Company Limited

Blue Wave New Energy Technology Nigeria Company Limited is an innovative new energy company headquartered in Nigeria, committed to providing economical and sustainable power energy solutions to the African continent. The company was founded in 2023 and is headquartered in Lagos, with R&D and manufacturing centres in Jiangxi, China.

With cost-effective products and innovative business models, Blue Wave New Energy is committed to contributing clean and reliable power energy to Africa's progress and prosperity. Its product lines cover solar lighting systems, portable energy storage equipment, home-integrated energy storage systems, and outdoor mobile power platforms to meet customers' power needs in multiple scenarios.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary 

• We are seeking a dynamic and experienced Customer Care Supervisor to lead and elevate our customer support operations within the renewable energy sector.
• This role oversees after-sales support and B2B service relationships, ensuring every client interaction strengthens loyalty, trust, and long-term partnership.
• If you understand renewable energy operations, can lead teams with clarity and empathy, and know how to turn service conversations into lasting value — this opportunity is for you.

Your Mission

• To supervise and optimize customer care operations across voice and digital channels while ensuring exceptional post-installation support and professional B2B relationship management.
• You will play a critical role in customer retention, satisfaction, and commercial growth.

What You’ll Own
Customer Operations Leadership:

• Supervise day-to-day customer care activities across voice and digital platforms (calls, WhatsApp, chat, and social channels)
• Ensure seamless after-sales service for renewable energy products and solutions
• Manage B2B client support with professionalism and responsiveness

Operational Excellence:

• Oversee performance metrics including CSAT, response time, resolution quality, productivity, and retention
• Improve workflows to enhance service efficiency and customer experience
• Maintain high standards of service delivery across all touchpoints

Team Leadership & Development:

• Lead, coach, and mentor customer care representatives
• Conduct structured performance reviews and ongoing coaching sessions
• Build a motivated, disciplined, and customer-focused team culture
• Foster empathy, accountability, and solution-oriented thinking

Relationship & Commercial Support:

• Strengthen long-term customer relationships through proactive engagement
• Professionally manage escalations and complex service situations
• Support B2B service conversations and confidently close service-related opportunities when required

Who You Are

• Experienced in contact center or structured customer care environments
• Strong background in the renewable energy sector
• Deep understanding of customer lifecycle management and after-sales service
• Skilled in managing and inspiring teams
• Commercially aware with the ability to close deals professionally
• Highly empathetic with strong problem-solving ability
• Excellent communicator with strong written and verbal English
• Organized, decisive, and capable of leading in fast-paced environments.

What We Offer

• Competitive base salary
• KPI Performance Bonus
• Commission structure on service-related achievements
• Housing Endowment Support
• Leadership growth opportunities within a fast-growing renewable energy company
• A chance to shape service excellence in a sector transforming the future.

Application Closing Date
29th March,2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@bluewave.top using the job title as the subject of the mail.