District Operations Manager at Eat N Go Limited

Eat'N'Go is a restaurant group on a mission to become the premier food operator in Africa. We bring Africans the best brands of: QSR (Quick Service Restaurant), Fast Casual, Casual Dining, Fine Dining and Coffee Shops. We develop world class brands that address the needs of the African market by serving up a tasty portion

We are currently recruiting for the position of:

Job Title: District Operations Manager

Location: Lagos
Reports To: Managing Director
Status: Permanent

Job Summary
The District Operations Manager is responsible for the complete operations viz., sales, manpower, housekeeping, maintenance of the outlet, including budget preparation, cost management and performance. Operation Manager should have knowledge and experience to co-ordinate, command and control the operations of all our restuarants

Primary Relationships
The position reports to the Managing Director and serves as a member of the senior management team. Copied from: www.hotnigerianjobs.com

Principle Accountabilities

• Achieve Operational Excellence in all stores using structured approach
• Reinforce execution of key brand policies and standards through informal “spot checks” of a short list of items at beginning of each store visit
• Identify and diagnose most important ongoing operational gaps in underperforming stores
• Develop formal action plans to resolve gaps
• Coordinate field support resources (Field Trainer, HRG, Operations Evaluator) where required to address gaps
• Empower GMs and AMs to execute actions plans Copied from: www.hotnigerianjobs.com
• Track progress and reinforce action plans
• Ensure excellent customer service
• Financial Oversight and Review Meetings
• Review key financial variables as part of store visit “pre-planning”
• Analyze and track key financial/operational data to derive meaningful business insights
• Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
• Present financial/operational weekly updates during Market Leader and area GM meetings
• Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.
• Take Leadership role in Market Development activities to drive Sales growth
• Coordinate with Marketing coordinator and field support to develop market business plans (e.g. targets, action steps, measurement)
• Drive the development and execution of Local Store Marketing (LSM) initiatives to grow Sales
• Coordinate field support resources to execute LSM initiatives
• Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
• Coordinate with Store Leader to identify and pursue “new” Sales growth opportunities through store relocation, re-imaging and new builds

Administrative

• Review and complete necessary paperwork
• Conduct “Pre-planned” Coaching and Mentoring of GMs, AMs and crew
• Pre-plan on-the-job coaching objectives before each store visit using store planning tool (e.g. determine which employees? what topics? what support materials?)
• Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
• Conduct Annual Performance Appraisals
• Provide positive, constructive, and actionable” feedback
• Provide professional develop and career track mentoring to GMs and AMs
• Coordinate field support resources (Field Trainer, HRG) where required to facilitate action
• Empower GMs and AMs to take full accountability for store performance

Qualifications

• Bachelor's Degree preferred
• Minimum 3 years multi-unit experience in restaurant/retail industry
• Experienced in ensuring operational effectiveness for multi-unit organizations
• Thorough understanding of maintaining standards, policies & procedures
• Ability to read financial statements; strong analytical skills
• Ability to effectively and professionally provide guidance and coaching to store management and TMs
• Ability to plan and conduct effective meetings Copied from: hotnigerianjobs.com
• Experience in working independently with a result orientation
• Strong oral and written communication skills including public speaking
• Strong organizational skills

Application Closing Date
18th January 2013

Method of Application
Interested candidates should send Applications and CVs to:
hr@eatngo-africa.com using Job Title as Subject of the email.