Nextzon Nigeria: Executive, Customer Service

Nextzon Nigeria is hiring for Executive, Customer Service

Jobs at Nextzon Business Services Limited

Our client is a major player in the Nigerian telecommunications industry and a subsidiary of one of the foremost telecommunications companies in Africa, providing Mobile Services, Fixed Telephony Services, International Data Access Services and National long Distance Services within Nigeria. Our client is currently in the process of internal restructuring in order to reposition Itself for expansion and to this end, our client is seeking dynamic business executives with vast experience in the telecommunications industry to occupy the positions listed below:

Executive, Customer Service (NXT/TELC II)
     
  The successful candidate will be primarily responsible for directing, managing and controlling the Customer Service environment of the company-The occupier of this position will (inter-alia) set and define the strategic direction and objectives for instituting excellent. Customer service standards in the company as well as initiating appropriate changes geared towards ensuring that such service standards are upheld on a sustainable basis and that sales targets are met. He or she shall be responsible for the operational implementation of all products and services with regards to customer service and shall take ownership of the process of investigating and solving customer complaints in the most professional manner whilst ensuring excellent client satisfaction. The candidate must possess the following skills and qualifications:

       • A good degree in Social/Management Sciences or Humanities from a reputable institution
      • A post graduate degree in relevant field
      a Arelevant professional qualification will be added advantage
       • Minimum of 10 cognate yearsexperlence in asimilar position with at least 5 years at managerlallevel a Strong customer service skills
      • Strong interpersonal skills
      • Excellent verbal and written communication-skills

Application Deadline
 20th July, 2010

Mthod of Application
 If you qualify and are interested In any of these posItion, please send  your resume (as an attachment) stating the reference code of the position being applied for as the subject of the email.
Applications should submitted  via email to [email protected]
No other format of application will be accepted