MacTay Group - Our client, a global ICT solutions Company, is currently seeking to employ suitably qualified candidates to fill the vacant position below:
Job Title: Front Office Manager
Location: Lagos, Nigeria
Job Description
- Design and evaluate quarterly PBC (Personal Business Commitment) with team member
- Attend daily NOC operation meeting
- Attend Weekly OPS meeting
- Request advanced product training
- FO daily, weekly, monthly report design and quality improvement.
- FO handover report design and quality improvement
- Create and perfect work flow
- Ensure all TT are created within SLA
- Ensure FO team get the newest topology and network information
- Ensure FO team get the newest fault category and fault grading
- Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc.
- Ensure FO team to escalate all the network problem according to SLA, including availability KPI
- Ensure all TT are followed and updated according to SLA
- Conduct audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
- Follow the critical network issues and update to NOC manager, and Irancell managers
- Make FO preventative maintenance plan and ensure implementation quality
- Ensure issues found by preventative maintenance are properly escalated
- Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
- Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
- Ensure all the CR are properly recorded and followed
- Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
- Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
- Arrange FO team to check hardware and software version, data configuration
- Ensure all the site access are under FO control and have reference number
- Ensure FO team to supervise network service status during site access
- Ensure all network problem caused by site access are properly followed
- Ensure a good and reasonable shift plan, especially during holidays and festival
- Ensure shift plan implementation quality
- Ensure the quality of shift handover
- Possesses detailed knowledge in GSM, 3G and IP
- Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)
- Good knowledge of network topology, traffic handling capabilities and traffic characteristics
- Good knowledge of network performance / configuration parameters and their interpretation and use
- Network service / performance focused
- Good knowledge about network operation processes and interfaces
- Good knowledge of network implementation / integration processes
- Detail knowledge in Transmission : Microwave, Optical, Leased Lines
Requirements
- Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science
- 5 to 6 years of relevant working experience
- Performance management
- Communication skills at CxO level
- Customer Expectation Management
- Excellent team player
- High level leadership skills(be able to manage a team of 70+)
- Excellent reporting and planning skills
- Time management
- Fault management
- Good analytical and investigation technique
- Excellent team player
- Decision Making Skills
Application Closing Date
Not Specified.
How to Apply
Interestes and qualified candidates should:
Click here to apply online