Lorache Consulting - Our client, is currently seeking to employ suitably qualified candidate to fill the position below:
Job Title: Call Agent (Outbound & Inbound)
Location: Lagos
Reporting to: Supervisor (Call Center)
Job Roles
- Handle customers complaint, request and queries via inbound calls.
- Will be responsible for calling customers who are overdue on payments on their accounts.
- Make calls to customers who have previously indicated a need for help with technical problems.
- Prepare daily activities report and share with TL/ Supervisor and HOD.
- Ensure relevant communication, data and record are updated and recorded accordingly.
- Identify and escalate situation requiring urgent attention to appropriate department.
- Build customer interest in product and services for all queries being attended to.
- Ensure that calls are answered within defined threshold of 20seconds.
Function/Domain:
- Customer Service/ Customer interaction group.
Requirements
Essential Attribute:
- Computer Knowledge, Internet and Tech Savvy, Customer queries resolving skills, Sales Acumen, Customer focus, Excel Knowledge is a must, Languages (Hausa, Igbo, Yoruba and English)
Desired Attribute:
- Relevant industry experience Preferred.
Qualification and Desired Experience:
- Candidate should possess Graduate / Post Graduate qualification.
- Must have 1-3 Years
Application Closing Date
15th September, 2016.
How to Apply
Interested and qualified candidates should send their Applications and CV's to:
[email protected]