The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
We are seeking to fill Information Technology Associate posts at G6 level, based in WFP Nigeria, Maiduguri Area Office (1 post), Damaturu Field Office (1 post) and Abuja Country Office (1 post). If you are a Nigerian national, committed, creative professional and are passionate about making a lasting difference for people in need, we would like to hear from you!
Applications are invited for the position below:
Job Title: Information Technology Associate
Reference No: 16-0022441
Locations: Maiduguri Area Office, Damaturu Field Office and Abuja Country Office
Level: G6
Job Description
- Under the supervision and guidance of the IT Officer in Maiduguri and Damaturu, and Business Transformation Officer in Abuja, the IT Associate will coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
Key Responsibilities (not all-inclusive, within delegated authority):
- Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
- Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
- Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
- Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
- Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
- Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
- Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
- Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
- Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
- Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
- Other as required.
Minimum Qualifications and Experience Required for the Job
Education:
- Completion of secondary school education.
- A post-secondary certificate in the related functional area.
- Completion of University degree is an advantage.
Experience:
A minimum of 5 years relevant support experience is required in the following:
- Has experience analysing service management results and development service enhancement recommendations.
- Has participated in business process re-engineering efforts and identified service management improvements.
- Has experience participating in country office procurement/budgeting process.
- Knowledge of beneficiary and transfer management platforms is an added advantage.
Language:
- Fluency (level C) in English language.
- Knowledge of Hausa and Kanuri local languages is desirable.
Terms and Conditions
Application Closing Date
30th September, 2016.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Procedures
- Candidate should click on the link above
- Step 1: Register and create your online CV using indicated link in the main text.
- Step 2: Click on “Description” to read the post requirements and “Apply” to submit your application.
Click here for more information (pdf)
Note
- You must complete Step 1 and 2 in order for your application to be considered for this vacancy. Hard copy applications will not be accepted.
- WFP will apply a rigorous and transparent selection process including thorough assessment of technical skills to ensure the best candidates are selected for the job.
- Please ensure that your application contains accurate and complete information on qualifications, employment record and language skills.
- WFP is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious and ethnic backgrounds to apply to become a part of our organization.
- WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
- Only successful candidates will be invited for an interview.