Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful graduates to help us fulfil our business objectives and build customer loyalty.
We are recruiting for the position of:
Job Title: Dealer/ Customer Liaison Officer
Job Description
Main Purpose of the Job
- To liaise with the Dealers on various issues with the view of reducing TAT on VAF transactions.
- To liaise with the customer on various issues with the view of reducing the TAT on VAF transaction.
- To liaise with Relationship Managers on various issues with the view of reducing the TAT on VAF transaction.
- Perform administrative functions needed to drive and coordinate VAF budget.
- Attend to customer and dealer’s enquiries on all VAF businesses.
Nature of the Job
- Assists VAF RM in general VAF administration functions – Asset Registration, Lease agreement execution, insurance and other drawdown documentations collation.
- Obtain and collate all relevant supporting documents for draw-down.
- Developing and managing meaningful relationship with key sale staff / RM within personal & Business Banking , dealers and customers.
Required Skills and Qualifications
Planning
- Planning is a routine function generally on a daily, weekly & monthly basis with regular activity cycles.
Decision making
- Able to take the initiative with limit of authority
- Consider all the facts, options and outcomes prior to making decision
- Sound application of experience, discretion and judgment are required
- Able to follow laid down regulations, policies and procedures as well as operate within VAF & Credit risk parameters at all time
Knowledge
- First degree in any related field
- Basic knowledge of Asset Finance.
- Experience in relationship management
- Good knowledge of financial statements and credit risk analysis.
Required Competencies
Personal Competencies
- Good Verbal & written communication skill.
- Being proactive.
- Problem solving style.
- Acts with integrity.
- Shows resilience.
- Guards against arrogance.
- Good team player.
- Results-oriented, adheres to turn-around times.
- Methodical and accurate.
- Ability to convey factual information clearly.
Experience
- 1 – 2 years banking experience, with exposure to relationship management.
Application Closing Date
14th February, 2013
Method of Application
Qualified and Interested Candidates Should
Click Here To Apply Online