ToLet.com.ng is Nigeria's fastest growing online real estate start-up. We provide a property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.
In order to push our continued level of success, we require talented and resourceful individuals to join our dynamic Customer Service team; the successful candidate will be responsible for ensuring product and services meet the established standards of quality including reliability and performance.
We are recruiting to fill the position below:
Job Title: Quality Control Manager
Location: Lagos
Job Responsibilities
- Listen to 10 phone calls per agent daily and rate each call on:
- Introduction
- Service delivery
- Tone of voice
- Problem resolution
- Ending conversation.
- Monitor relevant periodic targets per role.
- Give feedback on results.
- Organise regular trainings based on data collected.
- Handle complaints on major issues.
- Ensure customers’ needs and expectations are satisfied.
Qualifications and Experience
- Minimum of Bachelor's degree.
- Experience with implementation of corrective action programs.
- Customer service experience.
- Strong computer skills including Microsoft Office and databases.
- Knowledge of relevant regulatory requirements.
Key Competencies
- Attention to details
- Communication skills - verbal and written.
- Data collection, management and analysis.
- Problem analysis and problem solving.
- Planning and organizing.
- Judgment and decision-making.
- Customer service orientation.
- Teamwork.
Application Closing Date
31st October, 2016.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] using "Quality Control Manager" as the email title and be prepared for an interview invite at short notice.