Best Mobile is a world-class mobile phones and mobile devices sales and services retail store, a one-stop shop for everything mobile! We offer the latest and best quality products in mobile devices and technology from the leading manufacturers in the world - Nokia, Samsung, Blackberry, HTC, Apple, Sony, Tecno, LG, HP, Dell, ASUS, and lots more.
We are recruiting to fill the position below:
Job Title: Customer Sales Advisor
Location: Lagos
Job Summary
- Interact and approach customers with the aim of making a sale, provide and process information in response to their inquiries, concerns and requests about products and services.
Key Responsibilities
- Listening to customer requirements and presenting appropriately to make a sale.
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints and record details of actions taken.
- Respond promptly to customer inquiries and resolve customers complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Attract potential customers by answering product and service questions: suggesting information about other products and services.
- Open customer account by recording account information.
- Maintain customer records by updating account information.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Conduct regular general store housekeeping to ensure store is clean and tidy.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team efforts by accomplishing related results as needed.
- Carry out all activities as assigned by the Customer Sales Team Lead.
Knowledge/Skills/Ability:
- Ability to use one’s initiative and as a member of a team.
- Effective verbal communication skills.
- Strong interpersonal skills.
- Self-driven and result oriented.
- Sound product knowledge.
- Strong telephone etiquette
Requirements
Education and Experience:
- A relevant degree in any discipline
- One year working experience in a customer service role within a reputable organization.
- Proficiency in MS Office applications.
Reasoning Ability:
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online