Prananet Technology is a software development company creating engaging,creative and innovative technology. Prananet technology provides software solutions to corporate organisation, Government institution and also the private sector.
We are recruiting to fill the position below:
Job Title: Client Service Officer
Location: Lagos
Job Description
- Effectively manage large amounts of incoming calls
- Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Minimum Education: BSC
- Minimum Experience: 2 Years
Skills Required:
- Customer service
- Account management
- Time management
- Query resolution
- Strong interpersonal skills
Application Closing Date
4th November, 2016.
How to Apply
Interested and qualified candidates should:
Click here to apply online