Hamilton Lloyd and Associates - Our client, a global full service digital marketing agency, driven by the purpose to deliver border-less ideas enabled through technology, to transform businesses and brands. They have over 1000 digital pioneers in offices across markets worldwide. Due to internal vacancies, they are looking to hire qualified candidates to fill the position below:
Job Title: Client Service Director
Location: Lagos
Job Summary
- The Client Service Director shall build up, lead and support the client service/account team and grow the existing clients’ relationship and ensuring that revenue targets are met and grown yearly whilst ensuring client health and profitability.
- The Client Service Director is charged with all general management aspects of the account management team, including team collaboration, team harmony, big-picture strategic thinking, and financial performance.
Job Responsibilities
Finance:
- Responsible for reaching existing client revenue targets.
- Responsible for growing the account portfolio 15 % per year.
- Accountable for client profitability (PBIT~30%)
- Regular forecasting and reporting on client figures (revenue, effectiveness, profitability) together with the Financial Director.
- Compiling client financial agreements and retainers together with the Account Directors (and sometimes PMs).
- Review of contracts, scope of work and commercial policy 90 days prior to anniversary date of contracts.
Client & Account Management:
- Personally leading 1-3 key client relationships.
- Having a deep understanding of the clients' industries/business areas, personally leading and advising them on direction in the digital ecosystem using company tools such as ICP.
- Building strong client relationships at the highest levels with all existing clients nationally ultimately responsible for being the marketing consultant to the client.
- Conducting quarterly account reviews and planning sessions with each Account Director.
- Ensuring the agency has a clear understanding of the client's strategic business, marketing, communications and media objectives (together with Account Directors).
- Ensuring client satisfaction through quarterly surveys.
- Accountable that all client contracts including NDA, SLA, are in place.
- Initiate long-term development projects for clients that will contribute to greater agency revenue and profits.
New Business:
- Supporting the company's New Business strategy by active personal involvement, working together with the MD, CDs, Strategists and Account Directors.
- Actively pursue business development opportunities with the Company's clients and supporting account directors selling additional services.
- Responsible for the completion of all commercial pitch packs and the financial orchestration of fees together with the Account Directors (and the MD).
- Leader for (Group) Account Directors and Account Managers.
- Lead and manage the client service team (Account Directors and Account managers)
- Ensuring Account Directors have a thorough understanding of all the services offered by the agency among others (and that all services are presented in client solutions where relevant).
- Appraisals and personal development of the client servicing team (setting and reviewing targets, contributing to remuneration conversations).
- Train, motivate and develop account team members to a high level of performance.
- Demonstrate and teach how to think strategically and run workshops.
- Suggest and with the help of the account directors, IT and Admin Manager deploy internal tools and frameworks to make day-to-day accounts work more flexible and profitability KPA
- Meeting company & client revenue budgets (Trigger for the bonus)
- Client health and satisfaction (measured 4x a year) (baseline & target TBD)
- Growing the client portfolio value 15 % per year.
- Yearly growth in selected clients (target 25 % growth in:
- Number of clients
- Revenue via other network brands); baseline TBD
- Leadership skills: respected and liked leader
Man Specification
- Education: Bachelor's degree in Sales, Marketing, Business Management
- Experience Required: 8+ years of experience within the industry
Required Skills/Abilities:
- Excellent problem solving skills with the ability to envision and deliver innovative solutions for clients
- Solid financial understanding including agency revenue and profit models
- Account Management in an agency world (people, process, tools).
- Team Management & leadership skills.
- Strong negotiation skills.
- Sales Management.
Application Closing Date
14th November, 2016
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] kindly make the subject of the mail the job title
Note: Only successful candidates will be contacted.