Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
We are recruiting to fill the position below:
Job Title: Managed Services Operations Assurance Head
Req ID: 143160
Location: Lagos
Job Summary
- This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
- This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.
Responsibilities & Tasks
- Daily Customer Complaints.
- H/W maintenance Preventive maintenance.
- End to end issue handling and coordination with GSC.
- System Administration.
- Customer Handling.
Technical Competences:
- ECW/EWP Experience.
- Unix/Linux Knowledge.
- Java/shell scripting.
- Knowledge of Oracle/PL/SQL.
- F5/VMware/VSphere.
- Ericsson Charging System Knowledge.
- Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
Position Qualifications Core Competences:
- Knowledge of Managed Service Telecom Operations Practice
- Presentation & Communication Skills
- Knowledge sharing
- Problem Solving and strategic thinking
- Ericsson Knowledge
- Language Skills
- Delivering Results & Meeting Customer Expectations
- Analyzing
- Working with People
- Creating & Innovating
- Applying Expertise and Technology
Minimum Qualifications & Experience Requirements
- Minimum 5 to 10 years of IT/Telecom experience.
- B.Tech/B.E/MCA.
Preferred Qualifications & Experience Requirements:
- Problem solving and trouble shooting skills
- Good communication skills
- Cost Awareness
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online