Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Relationship Manager HNI to help us fulfil our business objectives and build customer loyalty
We are recruiting to fill the below position of:
Job Title: Relationship Manager-High Networth Individuals
Job ID: 10558
Location: Ibadan
Job Description
The HNI Relationship Manager is accountable for a portfolio of High Networth Clients, integrating and coordinating all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.
The ideal Candidate will among other things ensure the following
- Develop and implement an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement; this is achieved through an in-depth analysis of the client’s balance sheet so as to identify opportunities and match these opportunities to products/ solutions provided by the Group.
- Monitor the delivery of the different groups (Wealth, Lending, Transactional) as well as other specialist product and service providers against the customer Plan
- Grow portfolio profitability through the utilisation of available multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels.
- Manage customer migration between segments, sub-segments and the HNI business.
- Proactively and timeously identifies potential problem accounts and formulates appropriate risk mitigating strategies.
- Understands clients risk profile and maximizes the ‘risk vs. reward’ balance for individual clients by optimising product mix.
- Comply with KYC rules, regulations, and legislation governing the financial services industry
Required Skills and Qualifications
The ideal candidate should have
Qualifications/Experience
- A minimum of a 2.2 B.Sc degree; a masters degree/professional qualification will be an added advantage.
- Minimum 6 Years banking experience with at least 3 years in managerial capacity in the related sector.
Personal Skills:
- Excellent verbal communication skills, sincere and articulate.
- Good presentation and negotiation skill.
- Able to convey factual information clearly.
- Diplomatic and tolerant in relaying and receiving information.
- Socially confident, quick to establish rapport and able to maintain relationships even when communicating disagreeable information to others.
- Methodical, organized and detail-conscious
- Customer service-orientated.
- Results-orientated, competitive, adheres to turn-around times/deadlines.
- Adapt readily to changes in structure, systems, procedures, new products etc
- Willingness to work irregular hours from time to time
- Goal oriented .
- Objective and Passionate.
- Relationship building and management skills.
- Personal Network Development skills.
- Team Leadership skills.
Business/ Technical Knowledge:
- Manage customer migration between segments, sub-segments and the HNI business.
- Solution Design
- Understanding of the HNI market, customer profile and lifestyle.
- Sound knowledge of the full product spectrum as relevant to the Private Banking market, including features, benefits, pricing, product combination possibilities for optimum use and relationship to other more specialised products.
- Knowledge of equivalent competitor products and services.
- Thorough understanding of Credit Principles.
- Finance/ Legislation
- Ability to interpret financial statements,
- Management accounts, budgets and cash flows for all types of legal entities.
- Knowledge of the Financial Advisory and Intermediary Services Act.
- Understanding of current business issues as well as the macro socio-political and economic environment both locally and abroad and their impact on the local market.
- Understands the broader business environment in which they work from an industry, organisation, Business Unit and role perspective
- Required Competencies
- Interpersonal Competencies
Delivering Results:
- Effectively manages one’s time and resources to ensure that objectives are achieved efficiently and on time
Serving our Customers:
- Provides customers with the products, services and solutions to suit their changing needs ensuring that they are based on sound business principles
Communicating with Impact:
- Effectively applies verbal, nonverbal, and written communication methods to achieve desired results. Presents ideas effectively to individuals or groups
Working in Teams:
- Understands team dynamics and uses a flexible interpersonal style to contribute to the effective functioning of teams and to the completion of team goals
Building Relationships:
- Develops and maintains ongoing working relationships, networks and partnerships to help achieve business goals through others (e.g. peers, functional partners, customers, etc.)
Leadership:
- Provides direction and clarity; encourages and helps others to develop to their full potential; grows and challenges the people they lead
People Management:
- Focuses and guides others in pursuing and achieving work related objectives
Enabling Change:
- Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitates the implementation and acceptance of change within the workplace
Personal Competencies
Being Proactive:
- Strives to stay ahead by anticipating rather than reacting; ensures that their actions are always carefully considered
Resilience:
- Has confidence in their ability to achieve ambitious goals and celebrates success; never allows themselves to become arrogant
Problem Solving Style:
- Identifies, clarifies/defines and works through challenges towards a defined outcome
Acting with Integrity:
- Lives Standards Bank’s business model based on trust and integrity as perceived by our stakeholders, especially our customers
Personal Accountability:
- Takes full responsibility for their actions and the impact that they have on others; self driven with a desire to continually grow and improve on their performance
Valuing Diversity:
- Demonstrates dignity of all people. Respects others and what Standard Bank stands for. Recognises that there are corresponding obligations associated with individual rights
Application Closing Date
25th February, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online