Discovery Cycle Professionals (DCP) is a global network of experienced academics and consultants committed to providing world-class knowledge-based services locally and globally. DCP, headquartered in Abuja, Nigeria has diverse experiences across numerous fields. Through our unique “DCP Ecosystem”, we have developed a wide range of multi-disciplinary professional services covering both private and public sectors of the economy.
We are recruiting to fill the position of:
Job Title: Head of (IT) Information Technology
Location: Abuja
Position Start Date: Immediately
Number of Subordinates: 1
Reports to: Managing Director
Job Type: Full Time
Role Responsibilities
- The IT Assistant would provide support for the Abuja office.
- Maintaining and updating the fault management systems throughout the Incident lifecycle.
- Troubleshoot and analyze application and database logs and configuration files.
- Integrate Virtual Top Up application with third-party applications/dependencies such as SMSC (Short Message Service Centre), intelligent network (IN).
- Provide network documentation
- Processing of client change requests
- Involved in proactive bug detection and analysis (root cause/scenario/workaround/fix)
- Automating manual processes using 3rd party tools, applications
- Actively involved in front end, non-technical back office, administrative and financial administrative system setup
- Ensure faults are escalated and resolved within the client’s contracted Service Level
- Involved in data reconciliation activities with third-party applications/solutions
- Drawing up and defending change plans at change control board (CCB) meetings
- Unix shell scripting and Windows Batch Scripting
- Proactive Monitoring of client networks
- Perform System DR (Disaster Recovery) failover operations
- Write SQL queries to generate report for the business in order for them to take important business decisions
- Troubleshoot network connectivity issues between Virtual Top Up servers and third party servers
- Proactive system monitoring.
- Excellent communication skill in English.
Other Responsibilities:
- Continuously update website information to ensure it is relevant.
- Ensure safe and proper custody and maintenance of company assets.
- Any other duties suitable to task and commensurate with ability.
Qualifications
- BS/BA Degree in Engineering, Information Technology, Computer Science or its recognized equivalent with 6 years.
- Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications.
- Demonstrated success in multicultural environments is an advantage.
- Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable.
- Good communication and interpersonal skills is required.
- Prior experience in an ICT-based environment is highly desirable.
- Problem solving, stress management and time management skills are required.
- Proficient at using Microsoft office software: World Wide Web (internet), MS Word, Excel, PowerPoint, Outlook, etc.
- Written and spoken fluency in English is required.
Application Closing Date
Friday, 2nd December, 2016.
Method of Application
Interested and qualified candidates MUST submit the following documents; A current resume or curriculum vitae (CV) listing all previous job responsibilities and a cover letter to:
[email protected]
Note
- Please reference the job title and location on the cover letter and resume /CV.
- Only short-listed candidates will be contacted.