Enabled Solutions is a leading provider of business and technology consulting services to blue chip organizations in the private and public sector.
Our Mission is to consistently leverage our experience and processes to enable our clients’ meet the mission goals and objectives. We place great value on the relationship with our customers and ensure every effort is made to keep them satisfied.
We are recruiting to fill the position below:
Job Title: IT Front End Support (Team lead/ Analysts)
Location: Lagos
Job Description
- Provide support seven (7) days a week between the following hours: Weekday: 7:30 am - 5:00 pm Weekend & Public Holiday: 8:00 am - 5:00 pm
- Attend to users located in all COMPANY office locations in Nigeria. The team shall be located in Mobil House, Lagos.
- Effectively and efficiently man the Customer Service Desk (Help-Desk)
- Receive problem calls and log them appropriately using company provided on-line problem management & tracking tools
- Resolve users problems on phone
- Assign unresolved problems to appropriate support queues for prompt attention
- Follow up all assigned problems until fully resolved
- Produce prescribed reports from problem logs, weekly and on demand
Qualifications
- minimum of 3 years relevant experience for team lead, 2 years relevant experience for Senior Analyst/ 1 year experience which may have been acquired during NYSC or Internships for Analysts
- B.Sc./B.Eng./B.Tech in Electrical Engineering, Electronics, Computer Engineering or Computer Science (Second Class, Lower Division minimum)
- At least one of relevant professional certifications (CCNA, CCNP, MCSE, MCP, CCNE etc.).
- Ability to work with minimum supervision
Application Closing Date
29th December, 2016.
Method of Application
Interested and qualified candidates should send their application letters and CV's to:
[email protected]