School Kits Limited is a leading professional school outfitting firm and a one-stop shop for a wide range of requirements for students from pre-school age through the secondary (High) school age. School Kits Limited commenced business in 2000 and has experienced significant growth for the years becoming a credible brand within the school supply industry in Nigeria.
We are recruiting to fill the vacant position of:
Job Title: Client Service Officer
Location: Lagos
Job Description
- Attend politely and courteously to all walk-in clients irrespective of their status, dressing, request or attitude.
- Acquaint yourself with all company’s products and services.
- Advise customers on available organization’s products
- Build positive and productive relationship with clients. It’s advisable that you know them by names and always address them with a title.
- Inform your reporting line manager of every client issues and resolutions experienced at the end of every work day. Note for urgent ones, please immediately notify the Store manager.
- Attend to clients’ inquiries and complaints. Provide client support services in accurate and timely fashion
- Maintain high level of professionalism and competence in every client interaction
- Work in compliance with company policies and procedures
- Present and portray a positive image of the organization, its products and services to clients
- Be familiar with the products and their prices.
- Give regular updates on stock level to the store manager
- Recommend potential products or services to the store manager by collecting customer information
- Work together as a team with other colleagues.
Requirements
Skills:
- Excellent communication and people skills
- Have a strong commitment to customers and ensure you get familiar with them on name basis
- Prompt familiarity with School kits' SKU's, their prices, functions and value.
- Be able to work under pressure especially during peak period
- Be punctual
Education:
- Minimum of Bachelor's Degree in related field.
- 2 Years post NYSC experience in retail, or related field.
Application Closing Date
27th January, 2017.
How to Apply
Interested and qualified candidates should
send their application letter and CV's to:
[email protected]