LeZenera is a full service communications advisory group in Nigeria offering integrated communications, sustainability consulting and investor relations.
Due to business expansion, we are seeking exceptional talents with strong passion for innovation and creative enterprise to fill the position below:
Job Title: Client Service Director
Location: Nigeria
Level: CS 0.2
Overall Purpose of Job
- Primary Client interface, providing Client Relationship Management advisory and executing relevant strategies to enhance clients businesses.
Key Job Responsibilities
- Generally responsible for Zeneras client satisfaction by maintaining strong relationships with clients, service providers and contractors to maximise value creation
- Champion the development of image building/management strategies and programmes, providing needed support to clients
- Develop client communications plans, manage events and programmes with budgets based on client needs justifiable vis-à-vis revenues and profits
- Develop relationships with key media to secure and grow media coverage both online and offline
- Develop strategies to deepen pocket share of existing clients through relationship building, new initiatives and other relevant activities
- Manage key relationships with stakeholder groups including clients, employees, external parties
- Work closely with clients to develop and implement effective communications strategies, goals and objectives that create adequate awareness about product/service propositions and brands
- Creating and maintaining a group-wide communication strategy for external communications
- Supporting Zenera's clients with the implementation and monitoring of corporate and product communications and brand management activities/programmes
- Managing the implementation of e-communication strategies, new media approach and applications for external and internal clients
- Writing and editing news reports, press releases and other forms of internal and external communications
- Managing media relationships relevant to clients activities and proactively nurture relationships to add value
Person Specifications
- A good 1st degree, Master's degree will be a very added advantage
- 9-12 years cognate work experience out of which 7 years must be in Client Service or Client Relationship Management
Required Competences:
- Excellent Communication Skills (Oral and written)
- Business Development
- Strong Customer and Relationship Management skills
- Solutions Consulting skills
Application Closing Date
6th February, 2017.
How To Apply
Interested and qualified candidates should send their resume and application letter to
[email protected] with the job title as the subject.
Note: Double/Multiple applications will be disqualified