Workforce Management Centre (WFMC) - Our client, a reputable Beauty Spa, is recruiting to fill the position below:
Job Title: Spa Manager
Location: Lagos
Responsibilities
- H/She will be responsible for the day-to-day operations of the beauty spa.
- Develop, administer, and adjust spa and merchandising plans in order to efficiently and accurately meet customer requirements while striving to lower controllable expenses, achieve revenue goals, and maximize profits.
- Monitor client return ratios to ensure repeat business is achieved.
- Identify and develop incremental revenue opportunities and focuses on building revenue.
- Provide necessary financial information to executive management and finance department for accurate reporting of daily sales and financial performance.
- Coordinate and manage special event participation, assists in developing spa and retail tie-in programs to maximize potential revenues.
- Ensure the Spa is successfully positioned within the marketplace by completing a competitive analysis to determine strengths and weaknesses of all significant competitors.
- Resolve guest complaints within scope of authority; otherwise refers the matter to management.
- Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
- Performs other job-related duties as assigned.
Requirements
- HND/B.Sc in Business Management, Merchandising Management or related field.
- 5 years retail and/or spa management experience. Experience in managing multiple outlets preferred.
- Demonstrated knowledge of business analysis, staff training, merchandise/inventory control, and customer orientation.
- Experience in multi-tasking of projects and project management.
- Strong understanding of retail and merchandising trends, concepts, and processes.
- Knowledge of professional Spa services and treatments.
- Knowledge of current spa industry trends and the luxury spa industry.
- Knowledge of all state required certifications and licenses.
- Understanding of marketing and public relations concepts. Creative in marketing and promotion.
- Proficient knowledge of Microsoft Office to include Word, Excel, and Power Point.
Application Closing Date
17th February, 2017.
Method of Application
Qualified and interested candidates should kindly forward their CV's to:
[email protected] Kindly indicate “Spa Manager” as subject of the mail.
Note: Only qualified candidates will be contacted.