Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel
Etisalat Nigeria is recruiting to fill the below position of:
Job Title: Specialist - Process Review and Operational Efficiency
Location: Lagos,NG
Job Summary
Implement the business process review framework to support the establishment and maintenance of a process culture which delivers quality and promotes interdepartmental partnering and stakeholder satisfaction throughout the business
Principal Functions
- Recommend, implement and monitor process improvement initiatives
- Implement the process KPI management framework and monitor and report on process performance
- Champion the co-ordination of quality teams to deliver process optimization goals and continuous improvement
- Lead the delivery of periodic audits of the Quality Management System (QMS) to ensure it conforms with industry best practices
- Conduct periodic and ad-hoc reviews of the company s business processes to determine fitness for purpose
- Generate process review reports with strengths, weaknesses and improvement areas identified
- Identify and mitigate process bottlenecks in order to realize process efficiencies
- Identify and document realistic process controls for tracking and reporting
- Generate periodic KPI performance reports for strategic processes in order to provide feedback on process effectiveness and efficiency, gaps and corrective actions
- Monitor the performance of inter-functional and vendor SLAs to determine effectiveness in terms of time and quality of service, analyze root causes of SLA breaches and recommend improvements
- Continuously ascertain maturity level of the company s processes in order to monitor evolution of strategic processes and share best practices across the organization
- Facilitate process awareness trainings and design of workshop materials for internal and external customers
- Establish and manage quality teams for process optimization and operational excellence
- Liaise with stakeholders on the identification and documentation of required processes
- Manage the alignment of existing policy and process frameworks to deliver on stakeholder objectives
- Support the maintenance of the Quality Management System (QMS) to promote the organization [s competitive edge
Educational Requirements
- First degree
- Relevant professional certifications mandatory
Experience,Skills & Competencies
- Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a telecoms or similar technology business environment
Ideal candidate must be able to demonstrate advanced competencies in the following job-specific areas:
- Knowledge of telecommunications process standards
- Industry awareness and business acumen
- Knowledge of process audit practices
- Document management
- Building and presenting business cases
- Team-building
- Presentation and report-writing skills
- Ideal candidate must also be able to demonstrate strengths in:
- Cross-cultural understanding
- Customer-focus and complaints handling
- Networking and relationship building
- Communication
- Flexibility and adaptability
- Drive for achievement and results
- Problem-solving, planning and organizing skills
- Team leading and influencing skills
Application Closing Date
14th March, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Specialist - Process Review and Operational Efficiency