Kranite Nigeria Limited commits itself to becoming an international company and a major supplier and designer architectural hardwares in Nigeria. The company is best sourced for wide range of activities related to Stainless Steel Railings; Aluminum Railings; Burglary Proof; Stone Coated Roof; Office Partitions; Shower Cubicles; Furniture & Fittings.
We are recruiting to fill the vacant position below:
Job Title: Customer Service Officer
Location: Lagos
Roles and Responsibilities
- Manage the internal customer service desk and administer customer satisfaction surveys.
- Prepare daily reports and maintain activity log.
- Receive all incoming calls and redirect calls appropriately, maintaining a call log.
- Provide accurate meeting room status information and communicate accordingly.
- Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.
- Manage requests and enquiries from visitors.
- Receive and coordinate all administrative requests and direct such requests to appropriate channels.
- Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
- Supervises cleaning activities and ensure shift patterns are strictly adhered to.
- Participate in other ad hoc projects as assigned.
- Store inventory management using electronic and physical count techniques (electronic record design to be completed today).
- Replace and/or replenish shortage items in the store.
Person Specification
- Bachelor’s Degree or equivalent in any field.
- Minimum of 2 years’ experience in a front desk management role or general office administration role.
- Great interpersonal skills.
- Great verbal and oral communication skills
- Great organizational skills.
- Great team player.
- Presentable in appearance.
- Friendly disposition and personable.
- Good eye for detail.
- Ability to work under pressure and meet stipulated deadlines
- Ability to multitask.
- Good knowledge of Microsoft Office Suite i.e. Microsoft Outlook, Word, Excel, PowerPoint.
Application Closing Date
28th March, 2017.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]