Teclab Management Services Limited, is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.
We are recruiting to fill the position below:
Job Title: Client Service Executive
Location: Lagos
Job Description
Core Purpose of the Job:
- Establish and cultivate relationships with a company’s clients.
Task Complexity:
- Client service executives might execute training seminars so clients experience the greatest benefits from a company’s products.
- Develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products.
- Interface with clients frequently and maintain an excellent relationship with them
- Oversee and coordinate client escalated operational issues
- Manage and oversee effective dissemination of client information to operations teams
- Timely flagging of issues to management
- Update database
Qualification (s)
- Minimum of B.Sc in Humanities or related courses. A Master's Degree would be and added advantage
Job Specification (Experience & Training) Academic and Professional:
- Bachelor's Degree in related field, Three to five years' related experience, or Equivalent combination of education and experience.
Job Specific Competencies (Skills/ Knowledge/ Attributes):
- Good listening skills
- Good people skills
- Strong customer service and interpersonal communication skills.
- Solid verbal and written communication skills.
- Time Management.
- Detail oriented.
- Ability to communicate with confidence.
Competencies Required:
- Knowledge of all companies’ products and services.
- Strategic and innovative thinker with proven ability to communicate a vision and drive results.
- Demonstrated management, organizational and interpersonal skills.
- Ability to solve problems and execute on initiatives.
- Ability to work collaboratively internally and externally.
- Self-assured and results oriented.
- Demonstrated ability to assess business needs, design and implement programs and evaluate results.
Application Closing Date
7th March, 2017.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]