GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
We are recruiting to fill the position of:
Job Title: SSA Services Leader
Job Number: 2847138
Location: Lagos
Business: GE Energy Connections
Business Segment: Energy Connections Grid Solutions
Function Segment: Service Contract Management
Relocation Assistance: No
Role Summary/Purpose
- Full responsibility and definition of the Services strategy for the SSA Region in collaboration with the Service global team and implementation of the strategic plan .
- Strong focus on commercial activities and development of customer relationships, in close relation with Region commercial teams, products and ACS.
Essential Responsibilities
- Responsible for the profitability and customer satisfaction for assigned contracts
- Provide both service agreement, time and material program management
- Assist in sales campaigns for new contracts and proposals
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts
- Interact with members of the customer service, parts & transaction services, field service, repair service and/or other teams
- Function as liaison between internal organizations and customers for assigned contracts
- Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions
- Analyses & understands SSA customer needs & defines the associated Growth strategy
- Presents product/program strategies, technical road maps, risks and recommendations to senior leaders across GE. Important business unit clients
- Complex processes requiring involvement of many stakeholders both at the client side and internally
- Ensure full compliance to GE EHS Ethics & rules
- Manages the full P&L delivering orders, sales, Capex etc
Qualifications/Requirements
- Bachelor's degree from an accredited university or college
- Minimum of 10 additional years of experience in Customer Contract Management
Desired Characteristics:
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects. Strong team management skills to drive delivery of excellent services
- Ability to document, plan, market, and execute programs. Established project management skills
- P&L Experience/ Competency
- Service Mindset
- Leadership skills in International environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online