IPI PowerTech is a member of the IPT PowerTech group of companies that delivers specialized solutions to the Power, Industrial and Telecom sectors in Africa, the Middle East and neighboring countries. Since our inception in 1993, we have grown into a leading power solutions company, combining power expertise with telecom infrastructure specialization.
We are recruiting to fill the position below:
Job Title: Operations Performance Analyst
Location: Lagos
Employment Type: Permanent
Slot: 5
Responsibilities
- Manage the functions of passive infrastructure network surveillance/monitoring escalation, analysis and reporting to ensure target KPIs for infrastructure availability are met and maintained.
- Effective monitoring of the entire IPI managed network infrastructure
- Ensure that all infrastructure incidents, trouble tickets, outages and performance alerts are detected on time and logged/documented
- Timely escalate (horizontally and vertically) and follow-up all shift detected incidents to field team by way of call-outs.
- Generate operational shift reports and updates for analysis, reporting trends to predict future occurrences.
- Notify client and third-party service providers of issues, outages and remediation status, service plans.
- Carry out a detailed analysis of causes of faults resulting in downtime.
- Generate timely report based and faults analysis and proffer solutions accordingly.
- Prepare and present operations performance analysis using charts.
Requirements
The suitable candidate must possess the following requirements:
- First Degree in Engineering
- At least 5 years experience in the Telecoms industry
- Experience working as a Field Officer and NOC operator
- Ability to carry out analysis using MS Excel (Very important)
- Proficient in the use of Affectli software
- Proficient in MS Office
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online