Stresert Services Limited - Our client a group of company based in Lagos and into the services of courier/express, Haulage and freight, is recruiting to fill the position below:
Job Title: Head Operations - Courier
Job Ref: HOC
Location: Lagos
Position Objective
- To direct, promote, and coordinate the daily activities of the company in a manner that will optimize the company’s market share, improve efficiency, help achieve the mission and goals, and result in outstanding customer service.
- The ideal person should be admirable in Operations & General Management, Marketing and must be service oriented.
Responsibilities
- Oversee the operational running of the courier/express subsidiary.
- Develop and implement policies in order to continuously improve operational efficiency in courier/express service
- Ensure that operational procedures are in place to guarantee safe collection and dispatch of customer’s items and maintenance of data and records.
- Encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
- Customer liaison to ensure that services being delivered by the operations team meet the required standards and taking necessary corrective action where necessary.
- Manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.
- Drive the creation of new business relationships for the company.
- Manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
- Ensure high standard of customer experience always.
- Ensure the growth in the company’s market share.
- Drive the company’s operational policy and ensures high operational standards.
- Proffers solutions to operational challenge at all stages.
- Ensure timely and accurate communication of information which affects service quality.
- Drives and promote safe handling of all mails.
- Maintains a safe and organized storage facility for all consignments in transit (warehousing related).
- Ensures proper use and maintenance of all operations tools and equipment.
- Designs standard flow chart for the Company’s delivery process.
Education, Skills and Experience
- Must be a graduate; additional qualification will be a plus.
- Must be commercially aware with a passion for customer service and delivery with very strict timelines
- Excellent people management and team leadership skills
- Strong operations analytical skills and ability to simplify the complex and continuously identify new opportunities
- At least seven (7) years experience in senior operational management role in the courier/express industry.
Remuneration
Salary is open to negotiations.
Application Closing Date
15th March, 2017.
How to Apply
Interested and qualified candidates should forward their CV's to:
[email protected] using ‘HOC’ as subject on or before the above closing date.